Patient Access Representative

7 days ago


Iron Mountain, United States Dickinson County Healthcare System Full time

Description :JOB SUMMARYThe Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end.JOB QUALIFICATIONSEDUCATIONMinimum Required: NonePreferred/Optional: NoneEXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES Minimum Required: Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.). Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team.Preferred/Optional: Two years’ experience in a healthcare setting working in a reception or billing role. Experience with Health Information Management system.CERTIFICATIONS/LICENSES Minimum Required: NonePreferred/Optional: Certified Health Access Associate (CHAA) desired.AFSCME Job PostingInternal Posting Timeline: Tuesday, November 18, 2025 - Friday, November 21, 2025 at 2:30pmHours: 5:30a-2:00p, 7:00a-3:30p, 8:00a-4:30p, 8:30a-5:00p, 9:15a-5:45p, or as assigned, including weekend rotationOvertime Status: 8+ hours in 1 day or 80+ hours in 2 work weeksWage Range: $16.05 - $21.28



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