Warehouse Manager

Job DescriptionManaging and coaching the Warehouse staffConducting weekly team / huddle with Warehouse staffConducting monthly 1-on-1’s with Warehouse SupervisorReview and conduct staff appraisals and one to one meeting timely in line with the 3+1 InitiativeSet annual improvement objectives for Warehouse OperationsExecution of District Tactical Business PlanEnsure a safe and secure work environmentMaintain Expeditors warehouse & IOC procedures, safety and compliance standardsMaintain a clean and professional facilityEnsure all equipment is maintained in a safe operational condition including the required maintenance contractPrepare and manage budget for warehouse & IOC operations weekly/monthly/annually, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repairEnsure facility is staffed to meet demand including a flexible work force Preform or oversee all aspects of warehouse & IOC staffing, includes permanent and contingent staffResponsible for warehouse excellence success and KPIsResponsible for coverage of operations with staff who have the appropriate certificationsOnboard newly hired staff and maintain the new hire onboarding and training scheduleResponsible for employee versatility (cross training)Manage all receiving, shipping, container positioning, and inventory activities following operational standards; (OPS) and KPI expectations, including the warehouse / IOC standard working instructions and 7S processesResponsible for improving safety, quality, delivery and cost through continuous improvement methodsMaintain compliance to all facility certification requirements and government policiesResponsible audits of warehouse & IOC activities to ensure security and safety of people, facility, and freightProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsOversee and ensure compliance with Expeditors Operational Process StandardsPhysical DemandsThis section lists physical demands required of this job and may be edited to the specific job roleUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk and driving Forklift TruckExceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.Culture:Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development:Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.Employee Development (Manager, All)Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.Financial Excellence (Manager, Branch Product)Has command of the P&L resulting in meeting revenue growth expectations and control of expenses, This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.) analyze customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.Operational Excellence (Manager, Branch product)Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and services and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.Business DevelopmentActively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.Qualifications4 + years of industry specific qualification (country specific)Excellent oral and written communication skillsExcellent organizational skills, time management skills in addition to a professional mannerProven problem solving, interpersonal, and leadership skills A proven history of providing exceptional customer service at all levelsEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsGood Microsoft Office skills (Excel, Word etc.).Fluent English