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Information Service Associate

1 week ago

Queens, New York, United States Smarte Carte Part time

Information Service Associate - JFK John F. Kennedy Airport - Part Time

$18 - $19 / hour

Weekly hours will average 27 a week

Availability must include weekends and holidays

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION

The Information Services Associate provides guests information related to their airport visit, including but not limited to answering general questions, giving directions, providing quick solutions to customer problems utilizing approved resources provided by JFKIAT. Maintains a professional and positive attitude, in-person, phone, and email.

KEY RESPONSIBILITIES

Respond to inquiries and provide assistance as requested by airport guests. Follow through with guest request until services are completed to guest satisfaction. Conduct customer surveys as directed. Assist guests with airline & flight information including but not limited to, reading flight information display system (FIDS), airline tickets, & itineraries. Represent the airport and Smarte Carte in a customer focused, professional manner. Other duties as assigned.

SKILLS

Ability to work and interact with a diverse population. Fosters teamwork across the airport community. Flexible, ability to adapt to change. High degree of integrity Ability to train others as needed. Excellent interpersonal, verbal, and written communication skills

EXPERIENCE

Previous experience in a fast-paced customer facing role

QUALIFICATIONS

Ability to pass airport badging requirements. General knowledge of JFK Airport, terminals, and surrounding area. Basic computer skills, with the ability to use computer-based reporting tools. Smartphone proficient. Enthusiastic, positive, poised, self-motivated, and professional

EDUCATION

High School Diploma or equivalent

CERTIFICATIONS/LICENSES

Airport Badge is required

PHYSICIAL REQUIREMENTS

Walk & stand for duration of shift.