Operations Manager| UPMC Events Center

Overview The Operations Manager will assist in directing all aspects of event supervision including event set-up and production. They will help to oversee event security and management of operations of the facility, including policy formulation, production, maintenance, housekeeping, purchasing, and contracted services. This position will assure the highest quality service to Robert Morris University, Robert Morris Athletics, and all tenants and/or stakeholders. This role will pay a salary of $47,500 to $50,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). Job expires 9/30/2024 About the Venue OVG has an exciting opening for an Operations Manager for the UPMC Events Center, centered on the campus of Robert Morris University. The UPMC Events Center opened in May 2019 and is home to Robert Morris Colonial Men’s & Women’s Basketball and Women’s Volleyball as well as variety of events, such as commencement, concerts, meetings, conferences, featured speakers, and banquets. The 161,000 square foot multi-purpose facility has 4,000 seat arena, the 11,000 sq. ft. UPMC Health Plan Conference Center, a practice court for Men’s and Women’s Basketball and Women’s Volleyball teams, and a strength and conditioning center. Responsibilities Direct and manage conversions of portable basketball floor, concerts, conferences and other events Assure facility readiness and smooth operation of events Assist Director of Operations in establishing and maintaining a working Standard Operating Procedure for all aspects of the building Coordinate the operations activities with other building departments and outside contractors to ensure events run smoothly while set-ups are taking place Select, train, motivate and evaluate Housekeeping and Operations Supervisors and part time staff Provide and/or coordinate department staff training Ensure staff is working safely, efficiently and are aware of proper safety guidelines Plan, direct, coordinate, and review the work plan for facility event operations Order supplies and materials for housekeeping and operations departments within budget guidelines; receive, inventory, and maintain supplies Provide excellent customer service assistance to internal and external clients Maintain a customer first mentality Work with staff Supervisors and staff to correct deficiencies; implement timely disciplinary and exiting procedure Assists Director or Operations in the overall daily operation of the facilities. Coordinate labor hours for staff. Report labor allocations to the Accounting Manager. Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary. Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations. Other duties and responsibilities as assigned. Qualifications Bachelor’s degree from an accredited college or university with major course work in event management, sports administration, business administration, or a related fiel Minimum of 3-5 years experience in facility operations supervision or with comparable increasing responsibility in a public assembly facility with knowledge of set up/housekeeping, conversion and/or event coordination Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations  Self-motivated with excellent organizational skills  Ability to communicate clearly and concisely in the English language, both orally and in writing Must be comfortable multi-tasking and working in a fast-paced environment  Familiarity of OSHA requirements Strong interpersonal skills necessary, including excellent verbal and written communication skills. Possess valid driver’s license or have the ability to acquire Possess valid forklift certification or have the willingness to acquire Ability to work independently and as part of a team