Customer Care Representative II
1 week ago
As a Customer Care Representative II you will be responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. How you will make an impact: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Proficient in all basic customer service functions.Receives and places follow-up telephone calls / e-mails to answer customer questions.Outbound calls are conducted in the ZipDrug business are. Inquiries may also be on a walk-in basis.May require deviation from standard practices and procedures with the assistance of a computerized system.Seeks, understands and responds to the needs and expectations of internal and external customers. Minimum Requirements: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.Flexible and quick learner, willing to adapt to changing customer and business needs preferred. If interested, please check and directly apply from the link - https://careers.elevancehealth.com/customer-care-representative-ii/job/A7C242EB2E59EC03C037AC0E594A5250
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Customer Care Representative II
7 days ago
Mason, United States Elevance Health Full timeAs a Customer Care Representative II you will be responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. How you will make an impact:...
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Customer Care Representative
4 weeks ago
Mason, United States McKesson Full timeThe Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and retu Customer Care, Representative, Customer Experience, Customer Service, Skills, Microsoft, Retail, Healthcare
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Customer Care Representative
4 weeks ago
Mason, United States Ohio Staffing Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...
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Customer Service Representative
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Mason, United States The Judge Group Full timeJob Title: Customer Service Representative – Prior Authorization (Temporary)Location:Remote (Must reside within 50 miles of one of the following locations:Mason, OHNorfolk, VASt. Louis, MOWork Schedule:Full-time: 40 hours/weekMonday–Friday, 8:00 AM–8:00 PM EST (set schedule determined at offer)No weekendsTraining schedule: Monday–Friday, 9:00...
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Customer Care Representative
2 weeks ago
Mason, United States McKesson Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well?being of you and those we serve we care. What you do at McKesson matters. We foster a culture...
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Customer Care Representative
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Mason, MI, United States Mark Voss Agency Full timeBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Care Representative with Mark Voss Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance...
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Customer Care Representative
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Mason, MI, United States Mark Voss Agency Full timeBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Care Representative with Mark Voss Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance...
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Customer Care Representative
1 day ago
Mason, MI, United States Mark Voss Agency Full timeBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Care Representative with Mark Voss Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance...
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Customer Success Specialist II
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Mason, United States Ohio Staffing Full timeCustomer Success Specialist IiAtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical...
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Customer Success Specialist II
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Mason, United States KY Staffing Full timeCustomer Success Specialist IiAtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical...
