Transfer Success Advisor

Job Description New River Community College (NRCC) is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body. The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.Duties: Advise NRCC students planning to transfer, helping them clarify academic and career goals, build early academic momentum, ensuring guidance supports any potential transfer choice Coordinate outreach and recruitment for partnership and dual-admissions programs to ensure a strong transfer process that applies uniformly for all possible transfer institutions Maintain accurate advising records and contribute to regular reports assessing transfer student outcomes and program effectiveness, applying the same standards for all students regardless of their intended transfer destination Track and monitor student progress to improve transfer student success rates, transfer outcomes, and overall transfer rates and academic outcomes Manage a caseload of NRCC students planning to transfer to Radford University, offering proactive advisement and guidance throughout their academic journey Provide academic advising and success coaching to students in the Tartan Transfer dual admissions program, supporting their completion of an associate degree and successful transfer to Radford University Serve as a liaison between NRCC and RU to ensure alignment of transfer policies, admissions processes, academic advising practices, and program requirements Support NRCC transfer students who enroll at RU by coordinating and participating in activities that promote academic integration, campus engagement, and overall student success Collaborate with leadership teams at NRCC and RU to expand and improve transfer student support and increase successful transitions between institutions Stay informed about academic programs, support services, and institutional policies at both NRCC and RU to provide accurate, up-to-date advising Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications Knowledge and support of the community college mission Demonstrated expertise in providing students with accurate, comprehensive guidance on academic programs, degree requirements, and available support services Proven ability to design and implement personalized academic plans that align with students’ goals, academic progress, and institutional requirements Exceptional interpersonal and relationship-building skills to actively engage, support, and empower a diverse student population Track record of delivering outstanding customer service, including proactive communication, timely follow-up, and resolution of student concerns Strong communication, problem-solving, organizational, and presentation abilities, with the capacity to convey complex information clearly both orally and in writing Ability to work effectively in a dynamic team environment Additional Considerations Additional factors that may be considered include: Experience supporting and advising students in a postsecondary environment, with a strong understanding of student development, academic policies, and the unique needs of diverse student populations Knowledge of compliance and regulatory frameworks in higher education, including FERPA, Title IX, ADA, and policies related to student rights Proficiency in educational and office technology, including Microsoft Office Suite, Google Workspace, and student information systems (e.g., SIS, CRM tools) Understanding of the Virginia Community College System transfer processes and pathways, including the use of resources such as Transfer Virginia, the Virginia Education Wizard, and guaranteed admission agreements Operation of a State Vehicle No Supervises Employees No Required Travel As needed