General Services Trainer

You Belong Here Position Summary: Reporting to the Associate Director of Patient Services, the General Services Trainer serves as Trainer/Instructor intended to bolster employee motivation and address retention issues as well as conducts departmental training programs within General Services. Provides job retention services support and guidance to employees as needed. Serves as Instructor for various General Services’ training and educational initiatives. Assumes training responsibilities within General Services which includes conducting training modules within the Health System, with community based partners as well as academic entities with which the Health System has partnered. Gathers and interprets information and materials, closely monitors the status of ongoing training and education projects and programs and assists in maintaining and monitoring expenses and budget. Must become technically proficient in one of the areas of General Services (EVS, Mail, Linen, Patient Transport, Materials, or Nutrition), in order to provide technical trainings to new employees. Education / Experience: A minimum of a Bachelor’s degree is required. Experience beyond the work experience requirement may be substituted for the degree on a 2 years of experience for 1 year of education basis. Work requires at least 5 years related experience in adult education and training. Program coordination and customer service training experience is preferred. Knowledge/Skills: Work requires knowledge at a level generally acquired through 5 years of related experience in the areas of program development and coordination, project development and management, adult education, training and training fundamentals, healthcare and business administration. The position will also require knowledge associated with giving constructive feedback and customer service theory in addition to proficiency with respect to Microsoft Office applications, assessment administration; adult learning and motivational theory with the ability to bridge adult work -life issues. Requires a high level of interpersonal skills, written and oral communication skills necessary to interface with various levels within the organization. Effective verbal, oral presentation, written, listening, and counseling skills, educational instruction experience. Presentation and motivation skills, time management skills, the ability to manage multiple work priorities. Proficient PC skills. Must be able to handle sensitive and confidential situations and interact with diverse groups of people effectively. Shift: Full Time (40 hours) Rotating Shift Weekend work required Exempt We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: Salary Range: Minimum /hour - Maximum /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.