IT Service Desk Analyst

6 days ago

Nashville, United States Pillsbury Full time

Description The IT Service Desk Analyst investigates and resolves software/hardware problems and connectivity issues for computer users as well as generally assisting users. The IT Service Desk Analyst is responsible for interviewing users, collecting information about problems, leading users through diagnostic procedures, and handling problem recognition, research, isolation, resolution, documentation, and follow-up.The schedules for the 24x7 Service Desk are built around historical user support patterns, assigning each of the 12 positions into the most effective time slot to maximize analyst coverage (phones and email) during peak hours and stretch resources across historically slower periods. All Service Desk members are required to do their share of "voluntary" overtime when rollouts, system changes and others' scheduled PTO create ongoing staffing shortages when providing appropriate coverage. Certain shifts require working in the office 3-days per week.KEY RESPONSIBILITIESResponding to support requests presented in both calls and emails.Logging and tracking support requests using the current ticketing (ServiceNow) database. Maintain historical records and related problem documentation.Actively participate in firmwide project efforts, as well as participate in testing efforts and documenting results.Form effective professional relationships on behalf of the Service Desk team with all levels of the Firm including IT colleagues, executives, management and staff.The successful candidate will thrive in a fast-paced environment, seek to provide superior service to the client, and embrace working in a team environment as well as independently.REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCEA minimum of 3+ year’s solid experience in the technology support field with an emphasis on application support.Related certification or equivalent, e.g., 2-year certificate from a college or technical school.A+ and\or Network+ certification, is a plus.Knowledge of Windows 10, Windows 11, Office2016 and Office365, , Adobe Acrobat Pro and Internet Explorer\Edge.Familiar with supporting and troubleshooting various remote access tools including VPN, Citrix or Web Mail.Experience supporting document management systems (NetDocuments or iManage) or Aderant Expert is a plus.Experience supporting MFA or SMS enrollments and mobile apps on both iPhone and Android devices.REQUIRED SKILLS AND ABILITIESWeekly assessments are employed to measure consistent progress and technology proficiencies during an 8-week training plan.The ability to effectively multitask in a fast-paced support center environment.Ability to read, analyze, and interpret common technical instructions.Ability to apply instructions to resolve customer problems in a timely manner.Demonstrate strong written and verbal communication skills.Attendance in training on required applications is expected.When necessary, this position requires overtime and/or shifts on weekends or corporate holidays, and some in-office workdays based on schedules.PHYSICAL REQUIREMENTSAbility to sit in your assigned work area, answer phones, respond to emails in a timely manner, and type proficiently for long periods of time.Ability to lift up to 50 pounds individually or assist in the lifting of large parcels.Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.If you require an accommodation in order to apply for a position, please contact us at.

  • IT Service Desk Analyst

    6 hours ago

    Nashville, TN, United States Pillsbury Winthrop Shaw Pittman Full time

    Nashville, Tennessee Job Description Primary Responsibilities The IT Service Desk Analyst investigates and resolves software/hardware problems and connectivity issues for computer users as well as generally assisting users. The IT Service Desk Analyst is responsible for interviewing users, collecting information about problems, leading users through...

  • Service Desk Analyst 1

    6 days ago

    Nashville, Tennessee, United States Asurion Full time $40,000 - $60,000 per year

    IT Service Desk Analyst 1, Global Service DeskGeneral Description and Scope of RoleThe Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user break/fix service requests, computing issues, and access provisioning/deprovisioning request fulfillment to include, but not limited to: Asurion International offices and call...

  • Service Desk Manager

    1 week ago

    Nashville, United States Tennessee Staffing Full time

    Service Desk ManagerOur client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You'll work with technology, security, and business...

  • Service Desk Personnel

    3 weeks ago

    Nashville, United States Abacus Service Corporation Full time

    Service Desk PersonnelPerforms desktop computer support assignments, with an emphasis on desktop computer problem resolution. Installs a variety of desktop computer hardware and software and provides technical support.

  • Customer Service Analyst

    2 days ago

    Nashville, United States Nashville Staffing Full time

    Part-Time Customer Service AnalystWorking remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees to enhance...

  • Customer Service Analyst

    3 weeks ago

    Nashville, United States Pearson Full time

    Position Summary Working remotely from a home office, the Part?Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school?based employees to enhance the educational...

  • Customer Service Analyst

    3 weeks ago

    Nashville, United States Pearson Full time

    Position Summary Working remotely from a home office, the Part?Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school?based employees to enhance the educational...

  • Help Desk Analyst I

    6 days ago

    Nashville, Tennessee, United States Elevance Health Full time $45,000 - $65,000 per year

    Anticipated End Date: Position Title:Help Desk Analyst IJob Description:The Help Desk Analyst I is responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes. Schedule: Monday-Friday 9:00am-6:00pm CTLocation: Virtual - This role...

  • Service Desk Associate

    3 days ago

    Nashville, TN, United States OneOncology Full time

    OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time...

  • Service Desk Personnel

    3 days ago

    Nashville, TN, United States Jobs via Dice Full time

    Job Title: Service Desk Personnel Location: Nashville, TNDescription: This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an...