HVAC Service Technician Helper

4 days ago

Charlotte, North Carolina, United States NRG Full time

Welcome to the intersection of energy and home services. At Airtorn, we're driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.

Job Summary: 

  • The HVAC Service Technician Helper will assist in delivering exceptional HVAC service and maintenance on residential heating and air conditioning systems under the direction of the HVAC Service Supervisor and Operations Management to ensure all work is performed correctly.

Essential Duties/Responsibilities*:

  • Serves as assistant to HVAC Service Technicians that maintain and repair heating and air equipment.
  • Works with other technicians to inspect and maintain ducting and company materials/equipment within a serviceable condition.
  • Identify, wire, and start-up complete residential split-systems.
  • Assists with resolving/repairing all issues to keep equipment functioning properly.
  • Test & record information for each system during start-up to ensure the system is functioning properly.
  • Directly coordinate with office for day-to-day work schedule.
  • Transport materials and tools to the job site and provide proper accounting of assigned tools.
  • Manually haul old systems out of job sites and haul new ones in.
  • Debrief all service(s) provided with dispatch/direct supervision after each service call with respective documentation.
  • Inspection of area for cleanliness after job completion.
  • Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
  • Abiding by ALL company standards of performance and code of ethics.
  • Maintaining a courteous demeanor with all customers and associates.
  • Ensure all footware has protective floor savers while working in client homes.
  • Follows safety policies and procedures.
  • Other duties as assigned.

* Duties may vary by location.

Minimum Requirements:

  • High school diploma or GED
  • Good verbal and written communication skills
    • Must be able to communicate in English effectively, both verbally and in writing
    • Beginner computing skills and able to use a computer, laptop or tablet.
    • Basic proficiency in navigating the internet and email software such as Microsoft Outlook
    • Valid driver's license required
    • Ability to work overtime with little notice; weekend hours may occasionally be required

Preferred Qualifications:

  • HVAC trade school certification
  • 1-2 years' experience in construction, HVAC or related experience
  • EPA Certification

Additional Knowledge, Skills and Abilities:

  • Willingness to learn and be a part of a team
  • Positive attitude and a team player
  • Ability to build positive relationships with customers, both internal and external 
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture
Working Conditions:
  • Majority of work will take place at occupied residential homes and/or construction sites. Minimal time spent in an office environment.
  • Travel by vehicle to and from work locations
  • Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
  • Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

  • Must be able to drive and operate a motorized passenger vehicle or forklift
  • Must be able to lift/move up to 50 pounds frequently
  • Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
  • Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
  • Must be able to adhere to long periods of standing, walking or sitting
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others 
  • Ability to enter text or data into a hand-held device or computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

* Physical requirements may vary by location.

Airtron is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

PLEASE NOTE: NRG Energy, Inc. is providing onboarding and pre-employment processes for Airtron LLC. As such, you may encounter "NRG Energy, Inc." or "NRG" in various places during your pre-employment and onboarding process. Please be aware that Airtron LLC and NRG Energy, Inc. are separate and independent companies, and that your employment will be with Airtron LLC and not NRG Energy, Inc. 

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