Senior Business Analyst

General information

Job Posting Title Senior Business Analyst (Robotic Process Automation) (UiPath or Automation Anywhere) Date Tuesday, June 11, 2024 City Princeton State NJ Country United States Working time Full-time

Description & Requirements

Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. At Maximus, we are leading the way in digital transformation for our government customers. Senior Business Analysts play a critical role on this fast paced and innovative team. They work with our operations team to identify opportunities and create business solutions for digital capabilities, lead design thinking and solution sessions, support digital implementation work, and much more. In addition, Senior Business Analysts are functional experts in multiple different digital capabilities including robotic process automation, digital documents, optical and intelligent character recognition, mobile applications, websites, and virtual agents. The Senior Business Analyst (Robotic Process Automation) will contribute to the development of conceptual digital solutions and services that solve today's government service problems in innovative, feasible, and desirable ways. They will understand the needs of the business and the capabilities of our digital products; creating functional designs that deliver maximum return of investment (ROI) for customers. The Senior Business Analyst (RPA) will support implementations through the entire lifecycle, from inception to hyper-care. They will also define and support continuous improvement of the methodologies, processes, and tools used to deliver digital transformation at Maximus.

Essential Duties and Responsibilities:

- Work with clients and technical resources to identify business problems and develop the right approach and solution.

- Work with clients and end users to gather, understand, and define business requirements for implementation projects across all capabilities.

- Develop user stories and to-be process flows for complex and/or multi-capability solutions to support the design and development of solutions for clients.

- Contribute to interactions with both internal teams and external government clients.

- Contribute to solutioning initiatives such as design thinking, scouting, RFP responses, etc.

- Interpret requirements to identify value creation opportunities for customers.

- Maintain good knowledge and understanding of digital applications and capabilities workflows.

Identify digital transformation candidates by eliciting, analyzing, and documenting internal customer business requirements and use them to craft a digital transformation plan - Map customer journeys for Maximus service delivery programs - Document features and user stories for digital implementations - Analyze the current and future state of customer related processes to quantify benefit potential and use ROI analysis to support project approval and prioritization - Document the current and future state process in a Process Definition Document (PDD) - Review and analyze client contracts ensuring specifications are met - Represent the customer in the sprint development process and ensure development staff have access to all information needed to deliver the solution - Support the creation and execution of customer digital transformation change management plans that ensure maximized digital transformation benefits - Support the preparation and delivery of routine status meetings with customers - Work closely with the development and QA teams to support UAT Minimum Requirements
- Bachelor's degree in Business, Computer Science, or related field.

- 5-7 years of relevant professional experience required.

- Bachelor's degree required; Computer Science, User Experience, Finance, or Industrial Engineering field of study preferred - 5-7 years of relevant professional experience required - 3-5 years of Agile (Scrum) Methodology experience required - 1-2 years of Robotics Process Automation experience required - Understanding of RPA tools such as UiPath or Automation Anywhere and their capabilities - Ability to break down complex processes into manageable steps and identify automation opportunities - Ability to document current and future state business process flows utilizing BPMN - Strong negotiation and objection handling skills - Ability to influence others both within and outside of immediate team to achieve results - Able to manage multiple assignments at once and in varying stages of the delivery cycle - Working within a hybrid environment, the ability to work onsite at least three days per week#techjobs #LI-JR1

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