Client Success Manager
16 hours ago
Client Success Manager (on-site)Aqueity is looking for a dynamic Client Success Manager to join our team The Client Success Manager is responsible for overseeing a portfolio of named accounts and driving long-term client success through Aqueity’s account management program. This role focuses on building strong client relationships, ensuring customer satisfaction and retention, and owning the operational aspects of service delivery for assigned accounts. Key areas of responsibility include serving as a trusted client partner, collaborating closely with Client leadership and cross-functional Aqueity teams, identifying opportunities for cross-selling and upselling services, and working with Sales and vCIOs to deliver solutions that solve client challenges and support business growth.ResponsibilitiesManage and grow assigned client accounts by refining and executing account strategies in collaboration with the Aqueity leadership teamOversee customer satisfaction and retention for key accounts, serving as a trusted advisor and primary point of contactAct as a point of escalation for Service Desk and delivery-related issues, ensuring timely resolution and strong client outcomesDevelop and execute account plans and road maps aligned to client needs and business objectivesIdentify, qualify, and develop new opportunities for Managed IT Services, Cybersecurity, and IT Project services within existing accountsFacilitate technical discovery in partnership with sales engineering and vCIO resources to determine appropriate solutionsPrepare, present, and negotiate Statements of Work and value propositions through closeMaintain accurate pipeline management, sales targets, and performance metricsCollaborate cross-functionally with marketing, inside sales, service delivery, finance, and operations to deliver consistent and effective client messaging and service executionPartner with Aqueity leadership on key priorities related to delivery, operations, financial planning, and organizational objectivesSkills & AbilitiesStrong client relationship management skills with the ability to build trust, drive retention, and expand accountsProven sales and consultative skills to identify, qualify, and close cross-sell and upsell opportunitiesExcellent communication, presentation, and negotiation abilities with executive-level stakeholdersAbility to translate business needs into appropriate technical solutions in collaboration with internal teamsStrong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced, client-facing environmentResults-driven mindset with a high level of accountability, ownership, and sense of urgencyEducation & ExperienceBachelor’s degree in technology, business, sales, marketing, or a related fieldMinimum of 4+ years of experience in Managed Services (MSP), or IT Consulting roles.Experienced in B2B sales, client engagement, or account management within professional services environmentsProven track record of customer satisfaction, account growth, and revenue generation through cross-selling and upsellingDemonstrated experience working directly with executive-level stakeholders and decision-makersSkilled user of CRM and sales automation tools to manage pipeline and performance metricsWhat We Offer:Competitive salary based on experienceHealth, dental, and vision insurancePerformance-based bonuses and incentivesSupportive and collaborative work cultureProfessional growth and advancement opportunitiesOn-the-job training and mentorshipSalary Range: $75,000 - $90,000 annually
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Dealer Success Manager
4 days ago
Downers Grove, United States Capital One Full timeOverview Dealer Success ManagerDealer Success Manager (DSM)As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and...
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Dealer Success Manager
2 weeks ago
Downers Grove, IL, United States Capital One Full timeDealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve...
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Dealer Success Manager
2 weeks ago
Downers Grove, IL, United States Capital One Full timeDealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve...
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Dealer Success Manager
4 days ago
Downers Grove, IL, United States Capital One Full timeDealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve...
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Dealer Success Manager
2 weeks ago
Downers Grove, IL, United States Capital One Full timeDealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve...
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Dealer Success Manager
1 week ago
Downers Grove, IL, United States Capital One Full timeDealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve...
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Dealer Success Manager
1 week ago
Downers Grove, IL, United States Capital One Full timeDealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve...
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Dealer Success Manager
3 weeks ago
Downers Grove, United States Capital One Full timeDealer Success ManagerAs a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires a high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the...
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Dealer Success Manager
4 weeks ago
Downers Grove, United States Capital One Full time**Key Responsibilities:****Basic Qualifications:*** **High School diploma, GED or equivalent certification*** **At least 1 year of experience in Process Management*** **At least 1 year of experience in Relationship management****Preferred Qualifications: Bachelors Degree 2+ years of experience in Process Management 2+ years of experience in...
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Client Service Associate
24 hours ago
Downers Grove, United States JMG Financial Group Full timeJMG Financial Group, Ltd. is one of the largest independently owned fee-based wealth management firms in the Chicago area. JMG provides wealth management services to corporate executives and high net worth individuals. Investment News recently announced JMG as Best Places to Work for Financial Advisors for 2021-2025. JMG is in search of a full-time Client...
