Private Client Service Supervisor

Overview Are you ready to lead, inspire, and make a real impact? At Arthur J. Gallagher, we’re looking for a dynamic Private Client Service Supervisor to lead a talented team of Private Client Account Managers and deliver exceptional service to our valued clients. This is your chance to step into a leadership role where you’ll shape the future of client service excellence while driving business success. As the Private Client Service Supervisor, you will lead a team of Client Service Managers and Client Service Associates, empowering them to achieve greatness while ensuring our clients receive the high-quality, tailored solutions Gallagher is known for. The ideal candidate will have prior experience working closely with high net worth and ultra high net worth clientele and has a deep understanding of the unique complexities of these risk profiles. How you'll make an impact Lead with Purpose: Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients. Drive Success: Support key sales initiatives, boost revenue retention, and enhance client satisfaction. Make an Impact: Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects. Foster Excellence: Create a culture of performance, innovation, and continuous improvement. Be a Mentor: Guide and develop your team through transparent feedback, continuous learning, and strong talent development. Collaborate & Share: Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results. Adapt & Focus: Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams. Leverage Technology: Use Gallagher’s cutting-edge tools to enhance productivity and service quality. Project Management: Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded. Client Engagement: Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience. About You Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required. Preferred: Prior experience designing and implementing productivity and client service improvements Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment Keen understanding of professional and industry standards/practices #LI-WR1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.