EOC Engineer
6 days ago
Join Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team.What You’ll Do Manage, track, report, process and assign tickets daily. Responsible for opening, tracking and closing tickets. Perform proactive network and systems monitoring. Assist in restoring service when outages occur. Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). Define and classify level, priority and nature of problem, request and/or issue. Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests. Actively manage incident tickets and provide status updates on each ticket per SLA. Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Ability to craft technical and professionally written outage notifications and updates to incident stakeholders. Conduct continuous improvement service desk support and update knowledge base as required. Perform systems administration troubleshooting and support. Work in shift duties which includes 1st, 2nd, 3rd and swing shift. Requirements A Minimum of 3 years of IT experience. A bachelor's degree US Citizen Ability to obtain a government public trust clearance. Experience with infrastructure and application support using Remedy or other ticketing and incident management systems. Familiarity and practical application of ITIL/ITSM principles. Excellent customer service aptitude. Ability to present to executive management incident debriefs and root cause analysis reports. Must be available for on-call support as required. Plan and prioritize work, both their own and that of project team. Good attention to details. Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions Results oriented. Willing to work shift duties. Must be willing to work on Client Site. Nice To Have: Experience with Linux Operating Systems. Experience with Network and Server monitoring tools. Experience supporting federal projects. Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
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EOC Engineer
2 weeks ago
Suitland-Silver Hill, Maryland, United States Ignite Full time $60,000 - $110,000 per yearJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team.What You'll DoManage, track, report, process and assign tickets daily. Responsible for...
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EOC Engineer
7 days ago
Suitland, MD, United States Ignite IT Full timeJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team. What You'll Do Manage, track, report, process and assign tickets daily. Responsible for...
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EOC Engineer
17 hours ago
Suitland, MD, United States Ignite IT Full timeJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team. What You'll Do Manage, track, report, process and assign tickets daily. Responsible for...
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EOC Engineer
2 weeks ago
Suitland, MD, United States Ignite IT Full timeJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team. What You'll Do Manage, track, report, process and assign tickets daily. Responsible for...
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EOC Engineer
1 week ago
Suitland, MD, United States Ignite IT Full timeJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team. What You'll Do Manage, track, report, process and assign tickets daily. Responsible for...
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EOC Engineer
5 days ago
Suitland, MD, United States Ignite IT Full timeJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team. What You'll Do Manage, track, report, process and assign tickets daily. Responsible for...
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Imaging Equipment Technician II FT Days
5 days ago
Rock Hill, South Carolina, United States Conifer Health Solutions Full timeDescriptionImaging Equipment Technician II Full Time Days Position SummaryResponsible for repair and maintenance of specific clinical equipment. Maintains documentation of all service events, performance tests and corrective maintenance performed on a wide range of equipment types.Performs a variety of technical duties, coordinates preventive maintenance and...
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Imaging Equipment Technician II FT Days
3 days ago
Rock Hill, United States Piedmont Medical Center Full timeWho We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. Our Story We started out as a small operation in California. In May 1969, we acquired four hospitals, some...
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Imaging Equipment Technician II FT Days
7 days ago
Rock Hill, SC, United States Piedmont Medical Center Full timeWho We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. Our Story We started out as a small operation in California. In May 1969, we acquired four hospitals, some...
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Imaging Equipment Technician II FT Days
4 hours ago
Rock Hill, SC, United States Piedmont Medical Center Full timeWho We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. Our Story We started out as a small operation in California. In May 1969, we acquired four hospitals, some...
