Order Support Representative II

7 days ago

Brooklyn Park, Minnesota, United States Olympus Full time

Job Description

The Order Support Representative (OSR) Level II will oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements inquiries and requests. To provide an exceptional level of customer service by processing complex inbound orders quickly and efficiently to achieve the most optimal level of satisfaction to our customers. To represent Olympus in a professional and helpful manner by supporting electronic and telephone conversations with effective communication skills. To continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. To operate within the policy and procedure guidelines. Sales/Order Entry/Quotes/Quote Revisions.

Job Duties

Inbound Fax Email and electronic order processing. System Management, Knowledge Organization, and Record Keeping. To maintain and place priority on ongoing Continuous Improvement Plan. Successfully execute quote revisions and custom orders (promotional demo certified preowned). Communicate with other groups in the organization (Inventory Control FIS Marketing) when it comes to the execution tracking and processing of said quote/order. Timely entry into ERP/CRM systems standard orders which may require verification of payment terms pricing address accuracy item numbers of PO ship date requests freight terms contracts and commission codes. Process Orders RMAs credits for customer accounts obtaining and retaining all back up documentation and approvals. Daily review of open order reports as well as other open issues for customer accounts addressing any issues as required including backorders request dates and credit hold. Respond to inquiries regarding the status of orders product availability and delivery and tracking information. Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution. Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel. Ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels. Perform other related duties and/or work as assigned.

Job Qualifications

Required:

High School Diploma Military Experience or equivalent required; Associate degree preferred. Minimum Two (2) to three (3) years' experience in Customer Service or Sales Support required. Other Considerations (travel/hours availability etc.): Available to work flexible hours. 

Preferred:

Proactive/takes initiative Motivated results oriented and persistent Maintains a positive attitude and works well within a team environment Handles stressful situations in a fast-paced environment Judgment Required: This position requires the ability to handle numerous responsibilities at one time. This position demands a professional and knowledgeable demeanor. The CSSR must solve problems in a calm logical fashion and treat each Customer with respect. The CSSR has the authority to enforce company policies regarding pricing shipments return goods price adjustment etc. to decide whether or not a product is eligible for return to issue credits to a customer's account for return goods to determine the most economical or most expedient method for shipment in order to meet requested dates. Independent Action: The CSSR is often presented with challenges which require effective decision-making ability. These changing situations frequently demand and immediate response which must support all company policies. Because the position works primarily independently the Representatives are empowered with authority to make timely decisions within established guidelines. Each Representative is responsible for promoting a positive attitude to the internal and external customers. A perceived negative response to a customer's request could be detrimental to the company's future sales. Demonstrates strong organizational skills. Effectively prioritizes workload/time management. Excellent verbal and written communication/customer service skills. Strong propensity to multi-task. Extremely detail oriented. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match

Comprehensive medical, dental, vision coverage effective on start date

24/7 Employee Assistance Program

Free live and on-demand Wellbeing Programs

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance*

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation/match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

Paid Educational Assistance

*US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? . The anticipated base pay range for this full-time position working at this location is $18.61 - $24.19 / hour, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit . You Belong at Olympus We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development. Let's realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park || Commercial Operations

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