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Student Success Coordinator
2 weeks ago
Position Summary The primary location of this position is on-site in Cullowhee, NC with occasional work (weekly/monthly) at WCU’s Biltmore Park Instructional Site in Asheville, NC.The primary purpose of this position is to strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey. The role designs and manages systems that promote student success, delivers accurate and timely advising, and develops initiatives that foster belonging and retention, particularly for graduate students.In partnership with 8–10 Program Directors, the position plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination. It also serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations.By maintaining strong relationships with campus partners, supporting students and faculty across multiple communication platforms, and contributing to both departmental outreach and site-based needs, the position helps ensure smooth operations, responsive service, and a welcoming environment for all members of the department.Knowledge, Skills, and Abilities Required for this Position: Friendly disposition with the ability to work with a variety of constituents. Willingness to work on a collaborative team and also function independently. Skills in managing multiple tasks and projects simultaneously. Strong oral and written communication skills. Ability to self-motivate and take initiative. The ability and willingness to learn/develop new skills, specifically using university software; Knowledge of Microsoft office products; General knowledge of departmental programs; The ability to learn, interpret, and explain university policies and regulations; The ability to supervise graduate assistants and student workers in positive and constructive ways as needed. Minimum Qualifications Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance. Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Qualifications Masters degree in education, higher education, communication, marketing, or related field Experience working at a college/university Demonstrated experience working with student support Position Type Permanent Full-Time Number of Hours Per Week 40 Number of Months Per Year 12
