Hearing Instrument Dispenser

Description Job Summary:The Hearing Instrument Dispenser independently manages the hearing aid program in the areas of inventory, maintenance, dispensing, patient education, casting of ear mold impressions, billing, and clinician education regarding equipment. The hearing instrument dispenser coordinates departmental support activities related to DME and clinical equipment in conjunction with Audiology Manager and Director and assists the clinical audiologists with patient care when needed.Job Duties:Evaluates auditory test results and confers with individuals with a previously identified hearing loss to demonstrate, fit, adapt, and modify hearing aids and ear mold impressions. Completes newborn hearing screenings.Teaches patients and their parents on the use and maintenance of hearing aids, FM systems, and bone conduction processors.Documents and bills in a timely manner. Completes necessary paperwork for DME. Manages process for tracking hearing aid orders and repairs, ear molds, returned items, loaner hearing aids, and equipment ordering. Updates processes/systems as needed.Maintains inventory and tracking of departmental clinical equipment.Troubleshoots minor repairs of hearing aids, FM systems, and feedback issues of ear molds. Replaces defective parts or make repairs to equipment and program hearing aids per managing audiologist’s specificationsMaintains working relationships with hearing aid vendors and equipment companies, Lurie Children’s healthcare technology management team (HTM), and Lurie Children’s purchasing. Schedules maintenance and routine calibration of all Audiology equipment with Lurie Children’s HTM and outside vendors.Identifies and coordinates software updates of all Audiology equipment with Lurie Children’s Information Technology (IT). Other job functions as assigned.Knowledge, Skills, and Abilities:Minimum of Bachelor’s degree in related field. Currently licensed as a Hearing Instrument Dispenser. Ability to effectively communicate with Hospital/department staff, patients, parents, and community therapists.Updates own knowledge base through continuing education, attendance at in-services, and reading of literature. Certification in CPR from the American Heart Association by completion of the BLS AED Heartsaver Course within 90 days of initial hire date.EducationBachelor's Degree (Required)Pay Range$22.25-$36.38 HourlyAt Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following to learn more about our benefits.Benefit StatementFor full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer matchVarious voluntary benefits:Supplemental Life, AD&D and DisabilityCritical Illness, Accident and Hospital Indemnity coverageTuition assistanceStudent loan servicing and supportAdoption benefitsBackup Childcare and EldercareEmployee Assistance Program, and other specialized behavioral health services and resources for employees and family membersDiscount on services at Lurie Children’s facilitiesDiscount purchasing programThere’s a Place for You with UsAt Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Support email: