Customer Care Account Representative
2 weeks ago
Description POSITION: CUSTOMER CARE ACCOUNT REPRESENTATIVE LOCATION: CUSTOMER CARE, COMMERCE PARK (EASTON, PA) REPORTS TO: CUSTOMER CARE SUPERVISOR About Victaulic: Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection. Responsibilities: 1. Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required. 2. Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues. 3. Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements. 4. Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative. 5. Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required. 6. Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures. 7. Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management. Prevent and /or resolve any billing disputes ensuring improved efficiencies. 8. Adhere to all company policies, procedures and best practices of all order cycle activities.9. Maintain current documentation and files as per established procedures and policies. 10. Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization. 11. Assist in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager. 12. Utilizes the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes.Qualifications: (Education, Experience, Personal Attributes) 1. Bachelor's Degree a plus.2. Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project. Experience and understanding of Visual 3. Basic language a plus.4. Minimum three years of customer service.5. Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation. Project management skills a plus.6. Must be goal oriented, reliable, self-motivated and able to multi-task effectively.7. Willing to be flexible in schedule and work occasional overtime
-
Customer Care Account Representative
1 week ago
Easton, United States Victaulic Full timeCustomer Care Account Representative Location: Customer Care, Commerce Park (Easton, PA) Reports To: Customer Care Supervisor About Victaulic: Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with...
-
Customer Care Account Representative
2 days ago
Easton, PA, United States Victaulic Full timeDescriptionPOSITION: CUSTOMER CARE ACCOUNT REPRESENTATIVELOCATION: CUSTOMER CARE, COMMERCE PARK (EASTON, PA)REPORTS TO: CUSTOMER CARE SUPERVISORAbout Victaulic: Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28...
-
Customer Care Account Representative
2 weeks ago
Easton, United States Victaulic Co Full timePOSITION: CUSTOMER CARE ACCOUNT REPRESENTATIVELOCATION: CUSTOMER CARE, COMMERCE PARK (EASTON, PA)REPORTS TO: CUSTOMER CARE SUPERVISORAbout Victaulic:Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide...
-
Customer Care Account Representative
4 weeks ago
Easton, United States Victaulic Full timeCustomer Care Account RepresentativeLocation: Customer Care, Commerce Park (Easton, PA)Reports To: Customer Care SupervisorAbout Victaulic:Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with...
-
Account Representative
8 hours ago
Easton, Pennsylvania, United States Budd Agency Full timeCompany DescriptionEstablished in 1968, Budd Agency prides itself on exceptional personal and professional service, always putting the customer first. We are dedicated to serving the needs of our clients, employees, and community with care and integrity through professional services and community involvement. We pride ourselves on the positive impact we make...
-
Customer Care International Account Coordinator
30 minutes ago
Easton, United States Victaulic Full timeCustomer Care International Account CoordinatorPOSITION: Customer Care International Account CoordinatorLOCATION: Customer Care, Commerce ParkREPORTS TO: Customer Care SupervisorResponsibilities:Provide professional and proper response to all inquiries received from internal and external customers.Perform quote and order processing, handle all telephone,...
-
Customer Service Representative
6 days ago
Easton, United States Maryland Staffing Full timeCustomer Service Representative We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention, and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and...
-
Easton, United States Victaulic Full timeCustomer Care International Account Coordinator POSITION: Customer Care International Account Coordinator LOCATION: Customer Care, Commerce Park REPORTS TO: Customer Care Supervisor Responsibilities: Provide professional and proper response to all inquiries received from internal and external customers. Perform quote and order processing, handle all...
-
Customer Care Representative
3 weeks ago
Easton, United States PSG Global Solutions Full timeCustomer Care Representative - Multiple Shifts Hecktown Rd, Easton, PA, USA - Las Vegas, NV, USA Req #3085 Sunday, October 17, 2021 Customer Care Representative - Multiple Shifts Shifts/ Hours (2 Open Positions for Easton PA): 1 position: Saturday-We Customer Care, Shift, Representative, Customer, Customer Service, Retail, Staffing
-
Easton, United States Victaulic Full timeDescription POSITION: Customer Care International Account Coordinator LOCATION: Customer Care, Commerce ParkREPORTS TO: Customer Care SupervisorResponsibilities:1. Provide professional and proper response to all inquiries received from internal and external customers.2. Perform quote and order processing, handle all telephone, email, and/or chat inquiries...
