Academic Success Coach
2 weeks ago
Position Status: Non-exemptWork Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday. Reports To: Student Services Manager/Dean of Student Services Location: Orchard Park, NY Position Description Summary: The primary function of an Online Success Coach is to build a personalized relationship during the enrollment process. The Online Success Coach assures that academic enrollment steps are completed. Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance. Additionally, the Online Success Coach uses experience and knowledge of coaching philosophies to assure successful student transition and that college policies for enrollment and registration are followed. Essential Duties and Responsibilities: Goals: Meet and maintain retention and conversion metrics dictated by projected budgetary enrollment. Urgency: Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to time management, follow through, and goal achievement. Focuses on reconciling concerns with appropriate urgency. Develop action plans for success related to first term retention. Transition Metrics: Work in partnership with assigned groups of associates, admissions representatives, financial aid advisors and instructors to assure that students are coached and guided closely through the enrollment process. Provide excellent customer service and support services to the student to help increase campus retention and graduation rates. Proactive Outbound Contact: Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts. Overcome student objections to ensure continued persistence through the enrollment process. Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM databases. Complete all paperwork in a timely manner. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Qualifications: Bachelor’s degree from an accredited institution Two-three years of experience in customer service and sales Internet savvy, proficient with Microsoft Office products High volume phone contact. Preferred qualifications: Master’s degree Experience with Banner Physical Demands and Work Environment: Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to pounds. Position requires the use of computer technology/equipment. Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly. Apply today for immediate consideration Salary: $, per year ($. per hour) This position is eligible for overtime. Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
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Academic Success Coach
5 days ago
Orchard Park, United States Bryant & Stratton College Full timePosition Status: Non-exemptWork Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.Reports To: Student Services Manager/Dean of Student ServicesLocation: Orchard Park, NYPosition DescriptionSummary:The primary function of an Online Success Coach is to build a personalized relationship during the...
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Academic Advisor
4 days ago
Orchard Park, New York, United States Bryant & Stratton College Careers Full timeUnlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's,...
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Specialist Academic Coaching Elementary STEM
5 days ago
Cedar Park, United States Austin ISD Full timePosition Type:3 - Central Office Professional/Specialist ProfessionalDate Posted:10/24/2025Location:STEM Please click the link below on the bottom right for the job description.COMPENSATION:Duty Days: 226Salary Range: Compensation ManualHELPFUL INFORMATION:Social SecurityTeacher RetirementComprehensive Benefits PackageEmployee Discount ProgramClosing until...
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Academic Program Manager
3 days ago
Orchard Park, NY, United States Bryant & Stratton College Full timePosition Status: Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Dean of Instruction Location: Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary: Bryant & Stratton College Program Managers (PM) perform both...
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Academic Program Manager
7 days ago
Orchard Park, NY, United States Bryant & Stratton College Full timePosition Status: Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Dean of Instruction Location: Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary: Bryant & Stratton College Program Managers (PM) perform both...
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Academic Program Manager
2 weeks ago
Orchard Park, NY, United States Bryant & Stratton College Full timePosition Status: Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Dean of Instruction Location: Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary: Bryant & Stratton College Program Managers (PM) perform both...
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Academic Program Manager
1 week ago
Orchard Park, NY, United States Bryant & Stratton Full timeDescription Position Status : Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To : Dean of Instruction Location : Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary : Bryant & Stratton College Program Managers...
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Academic Program Manager
3 days ago
Orchard Park, NY, United States Bryant & Stratton Full timeDescription Position Status : Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To : Dean of Instruction Location : Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary : Bryant & Stratton College Program Managers...
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Academic Program Manager
2 weeks ago
Orchard Park, NY, United States Bryant & Stratton Full timeDescription Position Status : Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To : Dean of Instruction Location : Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary : Bryant & Stratton College Program Managers...
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Academic Program Manager
5 days ago
Orchard Park, NY, United States Bryant & Stratton Full timeDescription Position Status : Exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To : Dean of Instruction Location : Orchard Park, NY. This position is hybrid, with travel to our Online Education Campus four times per year. Summary : Bryant & Stratton College Program Managers...
