Assistant Operations Manager

1 week ago

California, United States CLEAR Full time

Assistant Operations Manager (SMF)The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. Key Responsibilities Include: Spend 80% of time on the floor in a customer-facing environment at the airportEnsure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrityMonitor & drive security, service & sales on each shiftManage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standardsOversee asset control & devices - understand how our technology works & be able to troubleshoot when necessaryRepresent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationshipsManage incident prevention and responsesAttend station management team meetings Ideal candidates will have: 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.Ability to manage multiple priorities in an ever-changing environmentStrong organizational skills with the ability to manage multiple priorities and tasksProficiency in using technology daily in your workRequired to successfully complete a government background investigationAbility to stand/walk for extended periods of timeAbility to follow policies and procedures set forth by CLEAR, airport, state and federal regulationsAvailability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings) About CLEAR: Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members and hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, and travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.Compensation details: 25.5 Hourly WagePId96dc4395ef5-30511-39188377

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