Supervisor on Duty

5 days ago

Maryland Heights, Missouri, United States Oak View Group Full time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the general supervision of the Director of Operations and Operations Managers, the Supervisor on
Duty has the primary responsibility manage day-to-day operations that include, but are not limted to,
programs, events and physical facilities. 

This role will pay an hourly wage of $17 to $19. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until Sept 30, 2024

About the Venue

Located in the heart of the Maryland Park Lake District in Maryland Heights, Centene Community Ice Center and Saint Louis Music Park is an $83 million project funded through a public-private partnership with support from the City of Maryland Heights, St. Louis County, and the State of Missouri.

This state-of-the-art facility features four NHL-sized ice sheets, including a covered outdoor rink designed as a multi-purpose venue for concerts, festivals, and other events.

The primary tenants and major capital partners of the Centene Community Ice Center include the St. Louis Blues, Lindenwood University, St. Louis Blues Alumni, the St. Louis Blues AAA program, and the St. Louis Lady Cyclones. In addition to on-ice activity that extends beyond hockey, the facility offers sports medicine, therapy, training, and other ancillary medical services through Mercy Rehabilitation in partnership with EXOS Training. Other tenants include TPH Academy, Pure Hockey retail store, 101 ESPN Radio, and more.

The facility also features many food and beverage options including 314 Social which strives to be a St. Louis' hockey bar and restaurant by providing a flare to St. Louis favorites, the Schnucks Grab N Go for quick and easy selections, and our general concessions.

Responsibilities

Manage day-to-day operations that include, but are not limited to, programs, events and physical facilities. Execute policies and procedures professionally and accurately. Supervision of CSR and Janitorial employees. Immediate and complete reporting of all liability issues. Communicate professionally verbally and in writing. Maintain cleanliness, safety, and overall appearance of the facility. Assist and perform other administrative duties as assigned and needed. Act as crowd control manager as needed. Monitor assigned events at Centene Community Ice Center and Saint Louis Music Park, as they interface with other events and activities scheduled in the venues. Research and resolve customer service issues. Provide excellent customer service assistance to internal and external clients. Exemplify the CCIC and OVG customer service principles.

Qualifications

Must be 21 years of age, or older. Ability to work independently and as part of a team. Ability to work a flexible schedule based on events, including long hours, nights, weekends and holidays as needed. Excellent customer service. Ability to follow basic instruction and direction.

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