Fraud Quality Assurance Specialist

2 weeks ago

Cottonwood Heights, United States SoFi Full time

The role:The Fraud Quality Assurance Specialist provides oversight of the work completed by both SoFi Fraud Operations staff and/ or outsourced items with third-party vendors to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QA Specialist serves as a Subject Matter Expert and will proactively support SoFi’s Fraud Operation divisions in its QA function by conducting evaluations of alerts/ cases for PL, banking, invest, and credit card products. What you’ll do:  Monitor Fraud Ops/BPO inbound and/or outbound calls as well as fraud reviews to assess quality, compliance, decision making and/or process improvement opportunities Keep informed of current Fraud and Risk policies As necessary, diagnose, correct, and document issues, risks, and problems using Quality Assurance (QA) practices Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders Identify coaching insights and opportunities. Provide information to management regarding opportunities for coaching and training of employees to improve the handling of calls/alerts Escalate high-risk issues, behaviors, or trends to management for corrective/remedial action as required Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost-effectiveness Follow up with the business unit to ensure corrective actions are executed timely. Prioritize competing responsibilities based on workload and demands Maintain an awareness of and act in accordance with team goals and business unit policies Perform ad hoc duties as assigned What you’ll need: Must have 1-2 years of previous Fraud Investigations or Fraud Prevention and Detection experience in a financial services environment Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Ability to multitask and manage competing priorities Must be detail-oriented with an ability to work in a fast-paced environment Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Decision-making skills (experience making decisions, uncovering needs) Ability to react to change quickly and implement new processes & procedures Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page Pay range: $70,400.00 - $132,000.00Payment frequency: AnnualThis role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

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