Customer Service Specialist
2 weeks ago
Job Description: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Balkamp currently has a Full-Time Customer Service Representative position available. This position will require an individual who can provide exceptional customer service with timely and accurate information. This individual will also need to be able to solve a customer's problem(s) and identify and analyze customer's needs to ensure high customer satisfaction. This position must be able to perform in a fast-paced, high-production, high-volume atmosphere within a call center environment. Responsibilities: Manage all aspects of Customer Service including inbound and outbound customer phone inquiries Work with and communicate with Balkamp suppliers in resolving customer concerns Work with Purchasing and Shipping Departments to expedite and track orders Must Independently solve problems and analyze needs Maintain accurate information and data in appropriate systems by tracking and capturing information and data. Receive, review and process inquiries in a timely and accurate manner Ability to develop and maintain strong relationships with both existing and new customers Provide timely and accurate information, service and resolution Ability to operate in a team environment, cross functionally where employees constantly provide support to each other A high level of accuracy, attention to detail and ability to prioritize tasks * A high level of ownership, accountability and initiative Strong problem solving skills Strong reading and comprehensive skills Flexible and adaptive to change Experience and proficiency with Microsoft Office along with use and knowledge of various search engines is needed Support NAPA Distribution Centers, NAPA DC Service Centers, NAPA Stores, Balkamp and all NAPA System Selling Groups. Understand and communicate Balkamp products, warranty, shipping and special program policies Must be able to access information from supplier catalogs and websites Ability to contact sales team, hub reps and customers to inform, educate, promote and sell Balkamp products and programs Qualifications: Must be willing to work until 7:00PM and possibly weekends and some Balkamp recognized holidays Automotive or Automotive Aftermarket background is helpful Must understand and recognize part numbers, including identifying sequence of numbers and letters accurately Proficient with Microsoft Office applications (Excel, Outlook etc.) along with a strong knowledge of various search engines/internet capabilities Strong analytical skills Flexible and adaptive to change Excellent verbal and written communication skills with active listening Strong project management, process and conceptual skills Demonstrated success in problem solving Strong interpersonal skills Ability to learn and apply new information quickly while interpreting and offering appropriate solutions to customers Demonstrated ability to handle multiple tasks and assignments simultaneously with a high level of accuracy.
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Customer Service Specialist
5 days ago
Plainfield, New Jersey, United States Jewett City Savings Bank Full timeIf you love working with the public, have prior cashiering experience, and can quickly learn industry regulations, this job may be the right job for you. Customer Service Specialists:Serve as the first level of customer contact upon entering the branch. Greet customers as they enter the lobby, engage the customer in conversation and service all of the...
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Store Customer Service Specialist
1 week ago
Plainfield, United States Sherwin Williams Full timeCustomer Service SpecialistThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
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Store Customer Service Specialist
6 days ago
Plainfield, IL, United States Sherwin-Williams Full timeJob Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...
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Store Customer Service Specialist
1 week ago
Plainfield, IL, United States Sherwin-Williams Full timeJob Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...
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Customer Service Specialist
2 weeks ago
Plainfield, United States Ghanapose Full timeCustomer Service Specialist - Afrisource Hub (Remote) Are you passionate about helping people and creating exceptional experiences? Afrisource Hub is looking for a Customer Service Specialist with a minimum of 3 years of experience to join our growing team! What Youll Be Doing: Handle customer inquiries with professionalism, empathy, and efficiency Resolve...
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Retail Customer Service Specialist
7 days ago
South Plainfield, United States Momentum Solar Full timeWe are currently hiring exceptional Retail Rehash Associates to be part of our growing Retail Rehash Team. Momentum Solar's amazing Retail Rehash team will reach out to all Homeowners we had engaged at our Retail locations and confirm (rehash) the ap Customer Service Specialist, Customer Service, Retail, Specialist
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Bilingual Customer Service Specialist
3 weeks ago
Plainfield, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
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Bilingual Customer Service Specialist
3 weeks ago
Plainfield, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
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Retail Customer Service Specialist
2 days ago
South Plainfield, United States Momentum Solar Full timeWe are currently hiring exceptional Retail Rehash Associates to be part of our growing Retail Rehash Team. Momentum Solar's amazing Retail Rehash team will reach out to all Homeowners we had engaged at our Retail locations and confirm (rehash) the appointment that had been placed on the calendar. $15 per hour plus monthly bonus potential Paid training...
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Bilingual Customer Service Specialist
3 weeks ago
Plainfield, IL, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
