Sr. Product Manager

Do you enjoy solving complex technical challenges in large-scale delivery systems? The AMXL Product Strategy team is looking for an experienced technical leader with a strong record of delivering enterprise-level solutions. This role will work across multiple system teams (i.e. DEX, Promise, ATROPs) to architect and implement solutions that transform our delivery capabilities and customer experience. They will also work closely with AMXL Data Science and Analytics to develop sophisticated customer segmentation models and business solutions to grow the Heavy Bulky business. Key job responsibilities- Own end-to-end technical architecture and requirements for consolidated delivery systems and fee implementation products- Design and own technical requirements for customer segmentation analytics dashboard development and insights delivery- Form and lead cross-functional engineering teams to design and implement complex system integrations- Develop and communicate technical roadmaps for delivery systems, including experimentation design and implementation- Architect technical solutions across multiple systems while ensuring optimal performance and scalability- Drive data-driven product decisions through customer segmentation analysis and metrics- Create comprehensive Technical BRDs and PRFAQs that clearly articulate system requirements and integration strategies- Define and own technical KPIs, business metrics, and customer segmentation insights across delivery platforms- Partner with business teams to translate customer segmentation insights into actionable growth strategies- Up to 10% travel requiredA day in the life- Leading cross-functional meetings with Operations, Transportation, and Tech teams to gather requirements and align on solutions for complex delivery challenges- Analyzing operational metrics and customer feedback to identify opportunities for technological improvements, using data-driven insights to prioritize product features that enhance delivery success rates and customer satisfaction- Partnering with ML/AI teams to develop and refine prediction models for delivery times, taking into account unique variables like item size, building access, and delivery complexity- Driving weekly product review meeting with senior leadership, presenting progress on key initiatives and gathering feedback on proposed roadmap changes- Partnering with your fellow Sr. Product Managers and Sr. Product Managers – Tech in the AMXL Product Strategy team to innovate on behalf of the entire AMXL end-to-end business, building features making Heavy Bulky purchases more seamless for our customers. BASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- 5+ years of technical product or program management experience- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in building and driving adoption of new tools- Experience owning feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product deliveryPREFERRED QUALIFICATIONS- Master's degree in a quantitative/technical field such as computer science, engineering, statistics- 7+ years of technical product or program management experience- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience performing statistical analysis of data using SQL, Excel and other tools- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision makingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.