Operations Supervisor

2 weeks ago

Hanover, United States Network Mountain Full time

Operations SupervisorLocation: Hanover, MDIf you already run the day, people know it. You lead by example, earn trust on jobsites and in the office, and keep customers steady because you do what you say. Our client is growing and needs that kind of operator. This role owns branch results across people, projects, service, and profitability. You will set the tone, make clear calls, and build a team that delivers. The work spans strategy and daily execution. It is hands on. It is accountable. It fits a leader who values collaboration, continuous improvement, and doing the right thing even when it’s not the easiest path.What You Get to Do• Lead the branch. Coach and grow a high performing team.• Run the schedule. Own dispatch, labor forecasting, workload balance, and resource allocation.• Deliver the work. Keep projects and service on time, on scope, and on budget with clean close outs.• Solve problems fast. Be the escalation point and remove blockers for the field and PMs.• Manage the business. Track job costing, KPIs, forecasting, and branch profitability.• Partner across functions. Work with Project Management, Engineering, Managed Services, and Sales for smooth handoffs and strong client outcomes.• Care for the operation. Keep the facility safe and ready, maintain fleet and tools, and meet safety and regulatory requirements.• Improve every quarter. Champion better systems, better data, and better workflows that raise quality and throughput.• Represent the brand. Lead meetings, safety briefings, and coaching that build engagement and pride in the work.What You’ve Already Done• Led a field-facing team in security, building technology, construction, or service.• Built rapport and credibility with technicians, coordinators, PMs, and clients.• Managed schedules, labor plans, materials, and changes with clear communication.• Used ERP or project tools to watch budgets, costs, utilization, and margin.• Made direct decisions that improved delivery and customer satisfaction.• Held people accountable while developing their skills and careers.• Modeled safety, quality, and steady execution when the pressure was high.Why You Would Do It• You want real authority to align people, plan, and profit so the branch wins.• You like the mix of strategy and sleeves rolled up work.• You want leadership that removes friction and backs clear decisions.• You care about building a team that takes pride in first time quality and customer trust.• You want your effort to show up in results. On-time delivery. Strong utilization. Clean financials. Happy clients.

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