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Property Manager
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Description Job Overview As a Portfolio Property Manager with FirstService Residential, you will oversee the day-to-day operations of a portfolio of luxury residential rental properties in New York City. This role requires strong leadership, operational expertise, and the ability to maintain excellent client and resident relationships while ensuring compliance with all regulatory requirements. Your Responsibilities Manage daily operations of a property portfolio, including site visits, staff oversight, and resource allocation to meet financial and operational goals. Supervise all property staff, including Resident Managers and Assistant Property Managers, handling scheduling, payroll approval, and HR-related matters. Maintain client/owner relationships through regular meetings, property tours, and timely responses to owner requests. Monitor property financials, process payables, draft arrears reports, and initiate collection and legal cases (e.g., non-payment, nuisance). Develop and present operational budgets and business plans, including analysis of financial statements and market trends. Implement marketing and leasing strategies to meet occupancy and revenue goals, including generating renewal offers and managing lease enforcement. Ensure compliance with NYC rent stabilization regulations, including DHCR registration, monitoring illegal sublets and AirBnB activity, and handling lease renewals and evictions. Oversee construction projects and capital improvements, including compliance-related corrective work such as Local Law 11 (FISP), Local Law 84, and elevator modernizations. Respond to violations issued by NYC agencies (DOB, DOHMH, FDNY, HPD), ensuring timely corrective action and documentation. Maintain building infrastructure, including HVAC systems, boilers, elevators, and other essential components. Manage third-party vendors and amenity providers, ensuring proper credentialing and insurance compliance. Handle resident communications and escalations, including timely responses to inquiries and complaints, and managing public-facing reviews on platforms like Yelp, Apartments.com, and Google. Conduct regular property inspections to ensure safety, cleanliness, and maintenance standards are upheld, and remain available during emergency situations. Travel to properties within the portfolio as needed for inspections, meetings, and emergency response. Skills & Qualifications Bachelor’s degree required. NYS Sales license encouraged. Fair housing certificate preferred. Industry certifications such as CPM, RPA, or ARM desirable. 4–5 years of experience in NYC luxury residential rental property management; new construction lease-up experience strongly desirable. Familiarity with Rent Stabilization Law and DHCR filing procedures. Experience with NYC HPD/HDC, NYS HFA, and/or LIHTC affordable housing highly desirable. Knowledge of Local 32BJ staffing and prevailing wage laws. Strong verbal and written communication skills and proven customer service experience. Ability to multi-task and prioritize projects effectively. Proficiency in Microsoft Office Suite; experience with Yardi Voyager, AvidXChange, On-Site, and ClickPay preferred. What We Offer As a full-time exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, life insurance, short-term disability, legal, and identity theft coverage. Additional benefits include company-paid life insurance, long-term disability, employee assistance programs, paid time off, paid holidays, and a 401(k) with company match. Compensation $110000 – $120000 / year Disclaimer Statement The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Management reserves the right to assign or reassign duties and responsibilities at any time. #LI-MM1
