TikTok Shop
3 days ago
About the team TikTok Shop is an innovative e-commerce solution which enables merchants, brands and creators to sell products directly on TikTok. Being part of the TikTok Shop Design team member, you will be able to utilize qualitative/quantitative studies to collect user feedback, create a deep understanding and empathy for our users, and work cross-functionally with design, product, and marketing teams to meet the business needs. On the TikTok Shop business design team, we believe in design that prioritizes usability, functionality, and impact. Our team, is strategically located in diverse cities, blends cultural insights and global perspectives. Centered on B2B solutions in operations and finance, we collaborate closely with stakeholders to create designs that enhance efficiency and user experiences. Join us to be part of a team pioneering design innovation and setting new industry standards. Responsibilities: -Partner with designers and cross-functional teams (product, engineering, marketing) to deeply understand the needs, motivations, and pain points of E-commerce consumers in the North American market and other global markets, translating insights into both UX research findings and design directions. -Work with stakeholders to identify strategic questions that inform the E-commerce experience, balancing research objectives with design opportunities to shape the end-to-end consumer journey. -Own the design-and-research planning process: select and tailor research methods to the question, timeline, and resourcing, and simultaneously translate findings into design concepts, workflows, and prototypes. -Design and conduct research (qualitative and quantitative) and synthesize findings into practical, actionable insights and design recommendations that influence product and experience strategy. -Measure the impact of design changes on user behavior and attitudes over time, using data-driven methods to explain the “why” behind outcomes and to iterate on the experience. -Initiate foundational and exploratory research, benchmarking against relevant industries, to surface long-term possibilities and inform future design directions. Minimum Qualifications: -Minimum 4+ years of combined experience in UX design and UX research, preferably in E-commerce or tech. Demonstrated ability to deliver end-to-end consumer experience work (strategy, design, validation, and measurement). -Experience analyzing data with statistical tools/languages (SQL, Python, R, SPSS) and translating insights into design actions; familiarity with analytics/experiment platforms to measure impact. -Portfolio or case studies demonstrating end-to-end consumer experience design work (research-informed strategy, iterations, and measurable design outcomes). Preferred Qualifications: -Bachelor’s degree or higher in Design, Psychology, Statistics, Sociology, Marketing Research, Economics, or related fields. -Proficiency in a balanced mix of qualitative and quantitative methods (., usability tests, interviews, diary studies, surveys, concept testing, A/B testing, analytics) and the ability to design research that informs both discovery and concrete design decisions; comfortable conducting interviews and design critiques in US/global markets. -Strong storytelling and communication skills to influence partners and stakeholders, with the ability to articulate research findings and design rationale to non-technical audiences.
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TikTok Shop
2 weeks ago
Seattle, United States TikTok Full timeAbout the team The TikTok Shop team's mission is to create a world class e-commerce experience that helps TikTok users find and discover amazing new products and goods. We're looking for an experienced Content Designer with e-commerce expertise to help shape UX strategies and craft content experiences that meet the needs of our users. You'll actively build...
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TikTok Shop
3 weeks ago
Seattle, United States TikTok Full timeTikTok Shop - Seller Growth Manager, Fulfilled by TikTok TikTok Shop’s Fulfilled by TikTok (FBT) is an in‑house service that handles storage, packing, and shipping for merchants. The FBT team seeks an experienced Seller Growth Manager to recruit new sellers and drive increased usage across our existing seller portfolio. This role requires a strategic...
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TikTok Shop
10 hours ago
Seattle, United States TikTok Full timeAbout the team TikTok Shop is an innovative e-commerce solution which enables merchants, brands and creators to sell products directly on TikTok. Being part of the TikTok Shop Design team member, you will be able to utilize qualitative/quantitative studies to collect user feedback, create a deep understanding and empathy for our users, and work...
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TikTok Shop
3 weeks ago
Seattle, United States TikTok Full timeTikTok Shop - Business Communications Manager Responsibilities Business Communication Needs Assessment & Liaison: Act as bridge between business teams and PR function by translating business needs into clear, actionable PR requests. Ensure communication efforts are closely aligned with business priorities and deliver measurable impact for key initiatives....
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TikTok Shop
1 week ago
Seattle, United States TikTok Full timeTikTok Shop - Customer Solutions Engineer, Apps and API Role Overview The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new...
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TikTok Shop
5 days ago
Seattle, United States TikTok Full timeAbout the team This Customer Solutions Engineer will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios....
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TikTok Shop
3 weeks ago
Seattle, United States TikTok Full timeTikTok Shop – Product Manager, Influencer Marketing and Affiliate IntegrationsThe e‑commerce industry has seen tremendous growth and TikTok is building a premier commerce channel for merchants, creators, and affiliates. This role is part of the Partner & Integrations team, designing tools and APIs that connect creators, publishers, and affiliate networks...
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TikTok Shop
3 weeks ago
Seattle, United States TikTok Full timeTikTok Shop - Product Manager, Pre-Purchase Product Pay: $141,588.00/yr - $234,080.00/yr Responsibilities Responsible for TikTok Shop product browsing and ordering flow, responsible for conversion rate and user experience. Based on various methods such as data analysis, industry research, user research, find optimization directions, and design and implement...
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Prompt Engineering Program Manager
1 week ago
Seattle, United States TikTok Full timePrompt Engineering Program Manager - TikTok Shop About the team: E-commerce's Governance and Experience (GNE) is a global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators. Our goal is to ensure user satisfaction by implementing policies, rules, and systems that guarantee high‑quality standards. The...
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TikTok Shop
3 weeks ago
Seattle, United States TikTok Full timeTikTok Shop - Logistics Partnership Manager Responsibilities The procurement team undertakes logistics-related service and physical procurement as well as service provider management work in line with the development of logistics business. Be responsible for the price competitiveness of procurement services while meeting business requirements, and maintain...
