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Enterprise Fraud Claims Analyst
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Duties & ResponsibilitiesThis position will report directly to the Manager, Enterprise Fraud Claims, supporting UMB’s protection against multi-channel payment fraud loss. These payment channels will include Card (Debit and Credit), Check, Digital Online Banking, Mobile, Wire, ACH & P2P. Responsible for managing multi-channel fraud claims. Responsible for mastering the associated systems and tools used for managing fraud claims and non-fraud dispute claims as required. Responsible to continually evaluate the effectiveness of existing case management tools and identify to the Manager, Enterprise Fraud Claims of performance gaps or defects. Responsible to adhere to the applicable regulatory requirements governing fraud claims for cards, checks, ACH, and wire. Knowledgeable of VISA charge-back rules and regulations, NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions accordingly. Responsible for ensuring compliance to Bank standards, policies, and procedures. Will work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations. Works closely with the Enterprise Fraud Prevention Team and Line-of-Business partners to identify adverse impacts to customers, provide solutions, and implement change to ensure the best customer experience. Responsible to provide subject matter expert support in regard to training of front-line personnel relevant to cards, checks, ACH, and wire fraud prevention measures. Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends. Must stay current with UMB’s fraud policies and procedures. Must be able to deliver to stringent timelines confidently. Other duties as assigned. Knowledge & SkillsMINIMUM:Demonstrates in-depth knowledge of back office fraud claims processing in at least one area of the following: Check, ACH, Wire, Cards.Demonstrates knowledge of report building and presentation of analysis resultsAdvanced knowledge of Microsoft Office suite (emphasis on Excel)Demonstrates aptitude for problem solving, analytics, and reportingDemonstrates ability to manage time and meet deadlines – works under very limited supervisionDemonstrates ability to work proactively & collaboratively in a team environmentDemonstrates strong written communication skillsDemonstrates ability to manage time and meet deadlines – works independentlyDemonstrates ability to work proactively & collaboratively in a team environmentDemonstrates solid written communication skillsKnowledge of Banking Regulations: Reg E, Reg CC, and NACHADemonstrates ability to partner with multiple lines of business to achieve common goalPREFERRED:Working knowledge of FDRAbility to navigate multiple systemsExperience with FIS, IBM and First Data fraud case management tools.Experience with back office operations dealing with fraud claims governed under VISA charge-back rules, ACH claims under NACHA and check claims under the UCC.Experience creating Business Requirement DocumentsExperience in User Acceptance TestingRequirementsMINIMUM:High School education2+ years fraud claim processing experience in card, check, ACH or wire2+ years card, check, ACH, wire or any combination of fraud operations experiencePREFERRED:College DegreeCross payment multi -channel fraud experience.Analytic experienceVISA, MasterCard charge-back experience, familiarity with NACHA rules and the UCC.3 years Card, Check, ACH, Wire or any combination of fraud operations experienceWork EnvironmentNormal office environmentCompensation Range:$44,790.00 - $86,510.00The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional informationUMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.Are you ready to be part of something more?You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request.If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
