OPERATIONS ANALYST II

Requisition No: 866693 Agency: Department of RevenueWorking Title: OPERATIONS ANALYST II - 73002144 Pay Plan: Career ServicePosition Number: 73002144 Salary:  $45,852.72 / annually Posting Closing Date: 12/18/2025 Total Compensation Estimator ToolFlorida Department of RevenueGeneral Tax AdministrationOperations Analyst IITallahasseeThis is an Internal Agency Advertisement.The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY:This is an Operations Analyst II position in the General Tax Administration Program (GTA), Refunds and Revenue Accounting, Vouching Unit. The incumbent processes warrant cancellations in FLAIR, maintains an accurate tracking log, and forwards warrant cancellation forms to Department of Financial Services (DFS) and/or Computer Audit Analysts daily. The incumbent also reviews and verifies cancellation comments in the System for Unified Taxation (SUNTAX), scans and maintains warrant cancellation forms upon completion in the internal database, and verifies customer account information in SUNTAX. In addition, the incumbent processes and reconciles vouchers and backup financial worksheets in FLAIR for accuracy and serves as the team lead, supporting the operational goals of the process by identifying areas for improvement and recommending and implementing process enhancements.MINIMUM REQUIREMENTS:Currently employed with the Florida Department of Revenue.  Three years of administrative, secretarial, clerical, or financial experience.Three years of experience reviewing documents for accuracy and completeness.One year of customer service experience.PREFERENCES:Experience working with the System of Unified Taxation (SUNTAX).Experience using Microsoft Word and Excel.SALARY: The hiring salary for this position will generally not exceed $3,821.06 monthly/$45,852.72 annually.BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.ADDITIONAL INFORMATION YOU NEED TO KNOWCONTACT INFORMATION: Charlotte Ortiz, (850) 717-7816, Charlotte.Ortiz@floridarevenue.com. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.