Operations Director

About Us: GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment, speech therapy, and occupational therapy. Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs.  Job Summary:  The Director of Operations oversees the daily functions of the ABA clinic, ensuring smooth execution of clinical, administrative, and financial operations. This role is pivotal in maintaining high standards of care, compliance, and team performance while driving strategic growth and operational excellence.  Responsibilities:  Leadership & Strategy  Provide day-to-day leadership aligned with GBE’s mission and values  Collaborate with leadership to develop and implement growth strategies  Motivate and manage high-performing BT/RBT and other employees  Client & Family Engagement  Act as lead “client-care officer” through direct contact with families and stakeholders   Conduct facility tours and maintain strong relationships with referral sources  Operational Oversight  Ensure efficient clinic operations including scheduling, documentation, and service delivery  Monitor and correct processes to optimize workflow and client outcomes  Oversee safety protocols for staff and clients  Recruiting, Staffing and Referral Flow strategy to ensure center is operation at optimum levels  Cleanliness Standards are upheld  Emergency Direct Care   Compliance & Quality Assurance  Ensure adherence to licensing and accrediting body standards  Lead internal audits and quality improvement initiatives  Maintain timely and accurate reporting (daily, weekly, monthly, quarterly)  Financial Management  Approve departmental budgets and expenses  Collaborate with finance teams to ensure fiscal health of the center  Training & Development  Ensure proper onboarding and ongoing training for staff  Support crisis intervention and adherence to medication policies   Reporting  ABA technician report to Operations director  Operations Director reports to VP of Operations  Leadership & Strategy  Provide day-to-day leadership aligned with GBE’s mission and values  Collaborate with leadership to develop and implement growth strategies  Motivate and manage high-performing BT/RBT and other employees  Client & Family Engagement  Act as lead “client-care officer” through direct contact with families and stakeholders   Conduct facility tours and maintain strong relationships with referral sources  Operational Oversight  Ensure efficient clinic operations including scheduling, documentation, and service delivery  Monitor and correct processes to optimize workflow and client outcomes  Oversee safety protocols for staff and clients  Recruiting, Staffing and Referral Flow strategy to ensure center is operation at optimum levels  Cleanliness Standards are upheld  Emergency Direct Care   Compliance & Quality Assurance  Ensure adherence to licensing and accrediting body standards  Lead internal audits and quality improvement initiatives  Maintain timely and accurate reporting (daily, weekly, monthly, quarterly)  Financial Management  Approve departmental budgets and expenses  Collaborate with finance teams to ensure fiscal health of the center  Training & Development  Ensure proper onboarding and ongoing training for staff  Support crisis intervention and adherence to medication policies   Reporting  ABA technician report to Operations director  Operations Director reports to VP of Operations  Requirements 1-2 years experience in operations management, sales or other management experience required High school diploma, GED, or equivalent work experience required Strong leadership skills with the ability to motivate and manage a diverse team.  Excellent organizational and multitasking abilities Must be proficient with computers, in Microsoft Suite, and with other technologies utilized to track organizational performance metrics Previous ABA experience preferred Physical Requirements:   Physical capabilities include walking, occasional running, standing, sitting, kneeling, stooping, crouching, crawling , twisting, reaching above head, pulling, bending, and lifting up to 50 pounds   Prolonged Sitting: The job involves prolonged periods of sitting at a desk or workstation while performing tasks such as computer work, data analysis, and communication  Computer and Office Equipment: The jobholder will use standard office equipment such as computers, phones, printers, and scanners BenefitsCompetitive salary commensurate with experience  Health, dental, and vision insurance options  401(k) retirement plan Ongoing professional development opportunities  Supportive and collaborative work environment   Meaningful work that makes a difference in the lives of individuals and families   Global Behavior Education Alliance, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.