Public Safety Officer II

Job Title: Public Safety Officer II – Special Response Unit (SRU)Location: Johns Hopkins – East Baltimore Campus Department: Public SafetyFLSA Status: Non-Exempt About the Role The Public Safety Officer II (PSO II) assigned to the Special Response Unit (SRU) provides advanced security services to ensure the safety of patients, visitors, staff, and university assets. This role requires a high level of expertise in public safety functions, strong interpersonal skills, and the ability to respond to complex incidents across Johns Hopkins properties. SRU Officers respond to calls for service, support high-risk security needs, and may also work alongside detection canine handlers. As an PSO II in the SRU, you will serve as a mentor to junior officers, coordinate emergency response activities, and enforce safety protocols while delivering exceptional customer service. Key Responsibilities Perform comprehensive security patrols across campus and high-risk areas. Respond promptly and effectively to complex incidents, emergencies, and alarms. Support and participate in SRU deployments at any JHU/JHM facility as needed. Conduct investigations, write detailed incident reports, and maintain accurate security records. Oversee access control, identification verification, and enforcement of entry requirements. Mentor and support junior officers; assist in staff training and professional development. Coordinate with local law enforcement and emergency responders. Participate in emergency preparedness planning, drills, and response coordination. Operate and monitor advanced security technologies (surveillance systems, alarms, access control). Report equipment or system malfunctions and recommend improvements. Provide excellent customer service to staff, patients, and visitors while resolving conflicts professionally. Ensure compliance with federal, state, and local safety/security regulations. Maintain readiness to restrain or apprehend individuals as part of a team when required. Qualifications Education High school diploma or equivalent required. Additional training in criminal justice or public safety preferred. Experience Minimum of 2 years of security or law-enforcement experience. Experience in customer service roles strongly preferred. Knowledge, Skills & Abilities Advanced knowledge of public safety operations. Exceptional interpersonal and customer-service skills. Ability to make critical decisions under pressure. Strong leadership and mentoring abilities. Proficiency with modern security systems and basic computer applications (e.g., Outlook, ARMS). Strong analytical and problem-solving capabilities. Licensure & Certification Requirements Valid Driver’s License (must be maintained; point limits apply). Ability to obtain and retain a clearance ID card through a Maryland State Police background investigation. Successful completion of a Maryland Police & Correctional Training Commission-certified Special Police Officer (SPO) Academy, or an accredited law enforcement training academy. Required post-hire training: CPR, Stop the Bleed, Narcan, de-escalation, and ongoing certification maintenance. Maryland Security Guard License required (must apply within 2 weeks and obtain within 90 days). Security-related professional certifications (CHPA, CHSO, etc.) are highly desirable. Additional Requirements Must be at least 21 years old (exceptions may apply for applicants with military, law-enforcement, or comparable healthcare security experience). Ability to lift at least 50 lbs and perform extended standing, walking, running, stair-climbing, and physical restraint as part of a team. Ability to work rotating shifts, including weekends, holidays, and overtime. Must understand that SRU can be dispatched to any Johns Hopkins owned/leased/occupied facility. Working Conditions Exposure to varying temperatures, noise, and environmental conditions. Frequent physical activity including bending, stooping, squatting, and reaching. Work with weapons-detection systems, surveillance technologies, access control systems, and alarms. Join Our Team As a Public Safety Officer II in the SRU, you will play a vital role in upholding the safety and operational readiness of the Johns Hopkins community. If you are committed to public safety, customer service, and leadership, we encourage you to apply. Salary Range: Minimum /hour - Maximum /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.