Motor Vehicle Specialist or Senior Motor Vehicle Specialist

Description This posting has been re-opened and if you have already applied, you are still being considered and will not be able to apply to this posting again.   The Clerk and Recorder's Office has an opening for a Motor Vehicle Specialist or Senior Motor Vehicle Specialist. Motor Vehicle Specialist: The Motor Vehicle (MV) Specialist is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of duties associated with Arapahoe County’s Motor Vehicle division. This is an entry level position and must complete an 8 week in house training and maintain a satisfactory performance rating. Upon successful completion, the MV Specialist will have basic knowledge of Colorado requirements and be proficient in the motor vehicle system.  The MV Specialist may be reviewed after a period of hands-on training to determine eligibility to progress to the next level. Progression is determined by various factors, including but limited to; performance, error rates, professionalism, customer service skills, ability to remain calm and effectively communicate in a stressful and demanding work environment, punctuality and attendance, and the ability to establish effective working relationships with peers, the public and management. With NO prior experience performing Motor Vehicle functions or working in a Motor Vehicle office, our anticipated starting rate is: $21.00/hour Senior Motor Vehicle Specialist: The Senior Motor Vehicle (MV) Specialist is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of complex duties associated with Arapahoe County’s Motor Vehicle division. The Senior MV Specialist must have successfully met the proficiency standards, primary duties, and job function requirements of the MV Specialist and is required to work independently on all transactions performed as a MV Specialist. This position holds a higher level of knowledge within motor vehicle and provides additional complex support. NOTE: The anticipated hiring range for a Motor Vehicle specialist is $21.00 to $22.28 per hour, dependent upon qualifications. The anticipated hiring range for a Senior Motor Vehicle specialist is $21.55 to $26.94 per hour, dependent upon qualifications. Duties The following duty statements are illustrative of the essential functions of the job and do not include other nonessential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time. MOTOR VEHICLE SPECIALIST: Assist customers via phone, mail, email or in person.  Collect fees and reconcile cash drawer daily. Conduct the following types of transactions:Processing temporary registrations and permits Emissions extensions License plate renewals New registration Refinances Add liens o Title transfers to include in and out of state Leases and buy outs Disability placard issuance o Special mobile machinery Bond affidavits Bill of sale Salvage and manufactured homes Expected to learn, understand, and stay current on all legislation regarding Motor Vehicle May assist with Election related duties SENIOR MOTOR VEHICLE SPECIALIST: Independently performs Motor Vehicle Specialist transactions. Collect fees and reconcile cash drawer daily. Provides assistance, guidance, and share knowledge with MV Specialist. Assists management with replying to customer inquiries via phone, email, or mail. Assist all customers via phone, mail, email or in person. Assists with bookkeeping duties. Assists with classroom and/or counter training. Conducts research, identifies, and resolves complex title/registration issues. May assist with Election related duties. May assist with Special projects. May assist in Fleet, dealer titles, duplicate titles, and other back-office duties. Expected to learn, understand, and stay current on all legislation regarding Motor Vehicle.   SKILLS & ABILITIES: Ability to read, understand, and interpret state statues, regulations, and procedures applicable to the Motor Vehicle division. Ability to become proficient in using and understanding the functions of the computerized Motor Vehicle system. Ability to understand and follow oral and written instructions. Ability to research multiple sources for information. Ability to memorize information and handle cash with a high degree of accuracy. Ability to multi task in a high stress environment is essential. Effective verbal and written communications. Knowledge of and proficiency in the use of personal computer equipment and software such as MS Word, Excel, and Outlook Flexible, punctual, reliable and willing to work paid overtime if necessary. Ability to engage with customers and coworkers in a professional, articulate and friendly manner. Ability to establish and maintain effective working relationships with fellow employees, the public and supervisors. Ability to exercise tact and discretion in handling confidential information. BEHAVIORAL COMPETENCIES: Accountability Accessibility Inclusivity Integrity Requirements EDUCATION AND EXPERIENCE: MOTOR VEHICLE SPECIALIST: HS diploma or GED 1-2 years general office experience Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered  SENIOR MOTOR VEHICLE SPECIALIST: HS diploma or GED Meets satisfactory performance standards as a Motor Vehicle Specialist  Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.  PREFERRED EXPERIENCE: Customer Service and cash handling Supplemental Information PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS: This position requires successful completion of pre-employment fingerprint background and motor vehicle checks WORK ENVIRONMENT: Work is generally confined to a standard office environment. PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position. Spends 90% of the time sitting and 90% of the time either standing or walking.  Occasionally lifts, carries, pulls, or pushes up to 20 lbs.  Occasionally uses cart, dolly, or other equipment to carry more than 20 lbs.  Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.  Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.  Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.  Visual capacity enabling constant use of computer or other work-related equipment. Definitions: Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exists more than 2/3 of the time. Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it. As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as: Medical, Dental, and Vision Insurance Life and Supplemental Life Insurance Short and Long Term Disability Mandatory Pension Plan Deferred Compensation Plan Pre-paid Legal Services Vacation and Sick Leaves Holiday pay Training and Educational Reimbursement Opportunities For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary. 01 Choose the response that best describes your educational background. High School Diploma or GED equivalent Some college courses Associates Degree Bachelor's Degree Master's Degree 02 Choose the response that best describes your years of customer service or clerical experience. No experience Some experience to less than 1 year of experience 1 year to less than 2 years of experience 2 years to less than 3 years of experience 3 years to less than 4 years of experience 4 or more years of experience 03 How would you describe your skill level with the use of computers and computer software? I have little to no experience with computers I have a moderate level of computer skills I have a high level of computer skills I have a significantly high level of computer skills 04 Choose the response that best describes your years of handling cash/cashiering and/or bank teller experience. No experience Some experience to less than one year of experience 1 year to less than 2 years of experience 2 or more years of experience 05 Do you have experience working in a Motor Vehicle office? Yes No 06 Do you have a current, valid driver's license? Yes No 07 How many moving traffic violations have you been cited for in the past two years? Less than 3 violations 3 or 4 violations 5 or more violations 08 Have you received eight or more points within the past twelve months or twelve or more points within the past twenty-four months against your driving record? Yes No 09 In the past three years, have you had your driver's license revoked or suspended? Yes No Required Question