Seasonal Merchandise Supervisor

Job DescriptionJob Family: Retail SalesJob Title: Seasonal SupervisorLocation: Queens ZooJob Type: Temporary/SeasonalDepartment: MerchandiseStatus: Non-ExemptPay Rate: $19/hourSchedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change through the spring and summer.Earn your stripes in sales and service With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS.Essential duties include:• Assist staff in closing registers when necessary.• Assist training new staff.• Stand by when staff count registers and report overages and shortages.• Assist with exchanges/returns. • Assist with inventory and report if anything needs to be ordered.• Maintain cleanliness and compliance with food safety procedures• Open / Close the store• Assist manager with scheduling.• Help staff with any questions or concerns they may have• Check off and sign for deliveries• Oversee opening and closing business• Upkeep the store to the standards of QZ Cafe presentation and replenish. • Oversee staff duties and policy adherence (uniform, code of conduct, etc).• Making food and merch orders/ handling deliveries• Making change and collecting money from guest for WCS merchandise• Actively seek out and engage guest with a friendly greeting and smile• Stock shelves and process deliveries to maintain appropriate inventory levels• Maintain general knowledge of park amenities to provide excellent service to our guest• Ensure merchandise and food presentation areas are fully stocked, organized, and visually appealing.• Maintain cleanliness and organization in stock rooms on a daily basis.• Actively engage in upselling and maintain a clean environment in your designated area.Overview of Responsibilities• Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures• Prepare and sell WCS food items and increase sales through cross and up-selling• Collect payment for items, adhere to all cash handling and inventory policies and procedures• Provide consistent quality offerings through the proper preparation and display of goods• Maintain cleanliness and organization of assigned work areas, as instructed• Stock shelves or process deliveries, following departmental inventory control procedures• Complete other assignments and helping others on the team as required• Daily Cleaning• Comply with coursework and regulations for all Health Department licenses, as requiredPERKS of Working with Us:• Free access to 5 parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals• Complimentary Guest Park Tickets• Company-provided uniforms• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal• Serve Safe Certification Training/Food Handler Certification Reimbursements• Access to online learning and tuition discounts with Monroe College• Earned Paid Sick Time• Employee Assistance Program• Free BankingQualification RequirementsPosition requirements:• Must be flexible to be cross train employees to work in both Merchandise & Restaurants department• Ability to stand for long periods of time• Ability to lift and/or move up to 50 pounds• Comfortable being exposed to cold and hot weather conditions• Good verbal communication skills• Ability to work well within a team#LI-DNISalary Range$19/hour