Senior Manager, Internal Audit

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact in this role?The Senior Manager – Quality Assurance & Improvement Program (QAIP) supports the execution and continuous enhancement of IAG’s Quality Assurance and Improvement Program. The role is responsible for leading QA reviews, validating audit issues, and supporting the design and delivery of QA initiatives that promote conformance with IAG policies, professional audit standards, and regulatory expectations.The Senior Manager serves as a key intermediary between QA leadership and audit teams, providing credible challenge, coaching, and analytical insight to strengthen audit execution quality and operational consistency across the department.Key Responsibilities:Lead QA reviews on more complex reviews and/or lead multiple simultaneous low-risk reviews, executing and managing the review end-to-end, planning projects, defining objectives and scope, and coordinating with control groups to ensure effective execution; conduct L1 reviewsDevelop test steps and QA review findingsPresent QA review objectives, scope, and results to senior leadership, clearly articulating gaps and their potential impact, and recommendations to improve processesDelegate tasks to team members; guide Seniors in assessing risks, evaluating control design, and executing tests; review and provide feedback on work papersEffectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, methodology, and best practicesConduct post-review feedback discussions with team members to provide actionable feedback, support development, and recognize accomplishmentsStay up to date with evolving industry trends, external news, and regulatory changes, and incorporate findings into reviewsManage and track team capacity, leveraging toolingEvaluate QA results, synthesize findings across the project, and review drafted QA reportsAttend report / issue conversations with management, work with Director / Team Leader to communicate and action on next stepsAssist with preparing materials for Regulatory examsServe as a People Leader, providing mentorship, coaching, and career development support for direct reportsFollow-up with management to ensure management action plans are closed effectively and timelyWork with Director to contribute to the development of the annual QA PlanMandatory Qualifications: 6+ years of audit experiencePrior experience working at a Big Four / G-SIBDemonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutionsEffectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing prioritiesApplies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisionsApplies control theory and professional auditing practices throughout the audit lifecycleUnderstands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomesPreferred Qualifications:Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualizationProfessional certification: CPA, CIA, CISA or other relevant industry certification Direct experience in quality assurance reviews related to Internal AuditExperience in auditing: Enterprise Risk Management, AML, Regulatory Compliance, Finance, Capital Planning, and Financial Crimes Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities