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Senior ServiceNow Administrator/Developer #6167

2 weeks ago

Washington, United States GovCIO Full time

OverviewGovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.ResponsibilitiesGuides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.Capable of working independently as well as collaboratively with remote teams and clientsDesign and develop queries, reports and dashboardsDesign and configure ServiceNow modules and formsAdminister ServiceNow applications, including updating security and workflow configurationsDesign and develop scoped applications as well as a service portalProvide additional support based on subject matter expertiseQualificationsBachelor's with 8+ years (or commensurate experience)Required Skills and ExperienceMinimum of 6 years of overall IT experienceMinimum of 6+ years of experience as a ServiceNow developer in various rolesThorough knowledge of the ServiceNow SystemExperience with JavaScript, HTML, CSS, Jelly, HTTP, XMLExperience in REST, SOAP services, etcAn understanding of ITIL and/or ITIL CertifiedStrong communication skills (written and verbal), strong interpersonal skills, customer-centric attitudeClearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and ExperienceServiceNow Administrator CertificationITIL Foundation CertifiedServiceNow Developer CertificationsServiceNow Certified Implementation Specialist