Hearing Care Coordinator

2 days ago

Medina, Ohio, United States Sonova Full time

Ohio Hearing & Audiology, part of Alpaca Audiology

Location: Medina, OH

3443 Medina Road Suite 101A, Medina, OH 44256

Currently pays:  $16.00-18.00 an hour + Sales Incentive Program

Hours:  Monday-Friday 8:30am-5:00pm

What We Offer:

Medical, Dental, Vision Coverage 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends Legal Shield and Identity Theft Protection 1 Floating Holiday per year

Job Description:

The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC can provide support to referring physicians and patients. The PCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Patient Care Coordinator, you will:

Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month

Education:

High School Diploma or equivalent Associates degree, preferred

Industry/Product Knowledge Required:

Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus

Work Experience:

2+ years in a health care environment is preferred Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential.

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