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Customer Experience Associate

2 weeks ago

West Palm Beach, Florida, United States Scenthound Part time
Perks and Benefits: Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus tips; sales bonuses Medical, dental, and vision insurance benefits Merit-based pay increases Paid Vacation Complimentary service membership About the Position:  The Customer Experience Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires: Sales experience and confidence (membership sales are highly valued)  Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness Reliable transportation  Willingness to work in a smoke-free environment  Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager
Tasks: Drive membership sales through health and wellness education Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer – responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager  Skills and Abilities: Confidence in selling services and products Ability to connect with customers (both canine and human) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standard. Compensation $14.00 - $17.00 per hour Compensation: $14.00 - $17.00 per hour