Residential Field Sales Supervisor

WOW is Hiring a Residential Field Sales SupervisorSummaryThe Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained. This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving, customer-first culture.Essential Duties and ResponsibilitiesMeet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and proceduresTrain and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as requiredSpend 80% of time in the field actively supporting, training, and monitoring the sales teamEnsure quality of sales with a keen focus on retention and churn managementPerform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targetsDevelop alignment with Field Ops local leadership teamsSummarize and report current customer sales trends, field conditions, and resource issuesIssue company-approved nodes and review production and dispositionPrepare daily, weekly, and monthly productivity and performance status reportsReview daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality complianceMeet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional teamLead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teamsFacilitate resolution of customer escalations from sales team with appropriate cross functional teamMaintain company policies and standards concerning the sales order processMaintain accurate time off records in accordance with company proceduresOther duties as assignedQualificationsMinimum Required Education and ExperienceBachelor’s degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.3 years of sales leadership experience with a proven track record of achieving results to goals.3 years’ experience selling product to consumers through a Field Sales channel requiredExperience with Microsoft Office, Spotio and ICOMS.Skills and Abilities to be Successful in this RoleExperience working with 3rd party contractors preferredMaintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all timesDeveloping and delivering field sales training experience preferredDemonstrated experience coaching and providing feedback to improve sales performanceDoor-to-door selling of our full line of our services to serviceable residential homes and communitiesMust possess excellent communication skills (both verbal and written) with proven ability to communicate effectively with all levels of employees and leadershipAbility to work beyond normal business hours including evenings, weekends and holidays as necessaryPhysical Demands/Working Conditions: Regularly required to talk and hearRequired to use hands to type, handle objects and paperworkRequired to use close vision and be able to focusAbility to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessaryMust be able to work in inclement weatherWhile performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance companyOccasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.Travel to different markets required as needed