Communications Manager

Description: Reports to: President OVERVIEWVoices of Hope is seeking an accomplished manager of communications for an “in-house” leadership role within a complex nonprofit entity. The Communications Manager leads VOH’s internal and external communications strategy to ensure consistent, compelling, and mission-aligned messaging. This role is responsible for storytelling, branding, digital media, public relations and communication, and community visibility that elevates the voice of people in recovery and highlights VOH’s impact across Kentucky. It is critical the Communication Manager can take knowledge and transform it into exciting and useful messages and disseminate it to the right audience through the best distribution channels.This position works closely with senior leaders, particularly the Development Manager, Training & Education Manager, HR Manager, and Data & Evaluation Manager to translate programs, events, and outcomes into clear, engaging content. The Communications Manager ensures that VOH’s voice is authentic, hopeful, trauma-informed, and aligned with recovery-oriented values.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONSStrategic CommunicationsDevelop, implement, and evaluate an annual communications plan aligned with VOH’s strategic plan.Ensure consistent branding, tone, and messaging across all platforms.Strengthen statewide visibility for VOH as a leader in recovery support.Support executive communications for CEO, President, Board Chair, and program directors.Digital Media, Content Creation & Social PresenceLead the generation of online content that engages audience segments and leads to measurable action. Decide who, what, where, and when to disseminate.Put communication vehicles in place to create momentum and awareness as well as to test the effectiveness of communication activities.Collaborating with current social media management.Willingness for supervisory capacity of communications staff and outsourced communications.Ensure engaging, relevant, recovery-positive content—including campaigns, reels, flyers, graphics, and videos.Develop and maintain monthly content calendars, using data to optimize engagement.Respond to comments/messages in a timely and professional manner.Coordinate website maintenance ensuring that new and consistent information (article links, stories, and events) are posted regularly.Collaborate with web developers as needed for improvements.Manage online event pages, registration links, and microsites (e.g., KREW, trainings, conferences).Manage development, distribution, and maintenance of all print and electronic collateral including, but not limited to, newsletters, brochures, annual report, e-newsletters, and VOH’s website.Media & Public Relations Build and maintain relationships with local and state media outlets.Draft press releases, talking points, and public statements.Coordinate interviews for self, staff and leadership.Track media coverage and showcase results.Internal Communications, Support & EvaluationSupport staff with templates, flyers, event promotions, and program-specific messaging.Provide communications training or guidance as needed.Support internal announcements and staff culture communications.Track and measure the level of engagement within the network over time.Other DutiesStay current with changes in nonprofit business communication practices.Assist with special projects and perform other duties as assigned. Requirements: QUALIFICATIONS/REQUIREMENTSBachelor’s degree in communications, marketing, journalism, public relations, digital media, or related field (or equivalent experience); and/or 5+ years of professional communications, digital marketing, or public relationsExperience in recovery services, public health, social services, harm reduction, nonprofit communications, or related fields preferred.Highly collaborative style; experience developing and implementing communication strategiesHigh energy, maturity, and leadership with the ability to serve as a unifying force and to position communication discussions at both strategic and tactical levels.Passion for recovery, harm reduction, and trauma-informed service.Skilled storyteller who centers dignity, accuracy, and hope.Strong understanding of communications best practices and content strategy.Excellent writing, grammar, editing, and visual communication skills.Proficiency in Canva, Adobe Creative Suite, or similar design tools.Experience managing social media and digital platforms.Ability to transform complex information into accessible public messaging.Strong project management skills; able to meet deadlines and juggle multiple priorities.Commitment to cultural competencies and willingness to learn respectful representation.Ability to work independently and collaboratively.Experience creating photography/video content.Must be 18 or olderBe able to complete I-9 Employment Eligibility Verification.Be able to complete a background check (prior convictions may not necessarily disqualify an applicant).This job description is a general overview and may be subject to change based on the organization’s needs and priorities.WORKING CONDITIONSFull-time position with occasional evening and weekend work required.Work is typically performed in an office environment with regular use of standard office equipment. Remote work may be authorized.Some occasional travel may occur.BENEFITSVoices of Hope offers a very competitive benefits package for all full-time employees including:Accrued PTO (up to 80 hours the first year)Self-Care time offPaid holidaysCommunity Service time offMedical (100% premium paid by employer for employee)Dental (100% premium paid by employer for employee)Vision(100% premium paid by employer for employee)Life Insurance (100% premium paid by employer for employee)Retirement PlanOn the Job trainingCompensation details: 60000-60000 Yearly SalaryPI12649784859e-30511-39206966