Assistant Director of Housekeeping

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.QualificationsMinimum of three years’ experience in hospitality or relevant industry required.Minimum of two years leadership experience in hospitality or relevant industry required.Previous experience in Housekeeping preferredPrevious experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).Excellent Guest Service skills requiredBachelor’s Degree or relevant work experience preferredAbility to communicate effectively in English verbally and written with team members, leaders and guests required.Ability to regularly push, pull, lift up to 50 lbsMust be able to work a flexible schedule, nights, weekends and holidays as required. Job SpecificResponsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationshipsOversees daily assignment of duties to Housekeeping staffAnalyzes daily room turn and makes staff or procedural adjustments as necessaryAssists in the management of Housekeeping Rooms Personnel, particularly during heavy turnsOversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional mannerMaintains Housekeeping staffing levels to provide for optimal performanceDevelops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floorsUses guest comment responses to design additional training programsInspects and evaluates physical condition of hotel daily for cleanliness and necessary repairsEnsures removal of Room Service trays from hallways and placement in appropriate location in service landingsResponsible for overseeing the activities of Housekeeping StaffMonitors daily payroll and takes corrective action when disparities occur or productivity dropsAssumes the duties of Director of Housekeeping in the Director’s absenceGreets and interacts with guests in an outstandingly friendly and professional mannerWorks closely with Guest Services Manager to resolve all room discrepancies before the end of each dayPossesses full knowledge of all matters relating to the proper administration of the Housekeeping departmentPossesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as neededMaintains close contact and ensures good communication with employeesEnsures that responsive and efficient repair services are provided to satisfy guest requestsInvestigates guest complaints and takes corrective measuresEncourages a positive attitude among employees and treats guests and fellow employees with courtesy and respectInterviews and makes recommendations regarding hiring of Housekeeping personnelInterviews and selects Housekeeping line level personnelProvides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasksProvides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safetySets agendas for trainingEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain sameCoaches, counsels, retrains personnel as needed in order to ensure acceptable performanceResponsible for projects assigned to second and third shift employeesMakes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staffCoordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibilityAssists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniturePlans special lobby cleaning projects and ensures their completionCoordinates lobby maintenance projects with EngineeringPlans maintenance of lobby floorsCoordinates monthly accounting for all supplies requisitioned from other departmentsAttends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when requiredSets agendas for Housekeeping meetings and runs meetings as neededSchedules and implements training programs for assigned employees and attends and participates in training as neededPrepares monthly payroll and budget forecast for public space employeesWrites and submits yearly performance appraisals for Housekeeping StaffCounsels employees regarding both positive and negative aspects of their performance, including accidents and safety violationsMediates disputes between employees as necessaryKeeps Director of Housekeeping informed of all matters significantly affecting the departmentKeeps all other departments informed about Housekeeping operations as neededApproves departmental schedulesIn consultation with the Director, prepares master lists of general cleaning and all other cyclical projectsPeriodically inventories supplies and equipmentDetermines discard and maintenance regimes for each machine and equipment piecePrepares public area staff schedules, vacation list, and payrollMeets and interacts with outside vendors in an outstandingly professional mannerStays current with industry related technological improvements geared toward product improvement and increased efficiencyPerforms numerous responsibilities to meet time-sensitive deadlinesEnsures that responsive and efficient uniform room and repair services are providedPrepares department purchase requisitionsConducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirementsCompletes special projects related to housekeeping operations as assigned by the Director of HousekeepingEstablishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancyAssists in the selection of employee uniforms and the determination of uniform purchase requirementsAttends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotelHolds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employeesInteracts with guests to solve problems and ensure satisfactionDevelops monthly usage reports for cleaning supplies and guestroom suppliesCreates and maintains control procedures for keys, radios, pagers, etc.Creates comprehensive training programs utilizing diverse techniquesCreates Quality Assurance and Cyclical ProgramsCreates Incentive/Rewards/Recognition ProgramsCreates an environment in which excellent staff morale is fostered and staff retention is a priorityEnsures efficient operation of HOSTAR SystemReceives the weekly inventory of cleaning and guest supplies for the hotelRequisitions supplies needed to maintain weekly par levelsEnsures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortagesWorks closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient mannerEnsures that Housekeeping office and storeroom are kept neat and organizedResponsible for the submission of all performance appraisals for assigned employeesEvaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceOther duties as assignedGeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with and enforces hotel uniform and grooming standards