Contact Center Specialist
2 weeks ago
JOB DESCRIPTION JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients? needs are met.Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution.Documents all customer contacts and accurately processes various documents to ensure optimal service.Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage.Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff.KEY SUCCESS FACTORSExperience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.Excellent data entry, numeric, typing and computer navigational skills.Knowledge of patient portal preferred.Knowledge of customer service principles and practices preferred.Knowledge of call center telephony and technology preferred.Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.Comfortable working in a fast paced, constantly changing, and stressful environment.BENEFITSOur competitive benefits package includes the following- Immediate eligibility for health and welfare benefits- 401(k) savings plan with dollar-for-dollar match up to 5%- Tuition Reimbursement- PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or levelQUALIFICATIONS- EDUCATION - Diploma/GED Equivalent- EXPERIENCE - Less than 1 Year of Experience
-
Contact Center Specialist
2 weeks ago
Frisco, TX, United States Baylor Scott & White Health Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
-
Frisco, TX, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
-
Frisco, TX, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
-
AXS _Assistant Manager
2 weeks ago
Frisco, United States AXS Full timeAssistant Manager - Contact CenterAXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences...
-
Financial Services Consultant
2 weeks ago
Frisco, United States TIAA Full timeFinancial Services ConsultantEvery worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of peopleand we're not done yet. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm....
-
Financial Services Consultant
4 days ago
Frisco, United States TIAA Full timeFinancial Services ConsultantEvery worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of peopleand we're not done yet. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm....
-
Financial Services Consultant
2 weeks ago
Frisco, United States TIAA Full timeEvery worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people—and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder...
-
Financial Services Consultant
2 days ago
Frisco, United States Texas Staffing Full timeFinancial Services ConsultantEvery worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of peopleand we're not done yet. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm....
-
Financial Services Consultant
1 week ago
Frisco, United States TIAA Full timeEvery worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people—and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management.But weʼre not just another legacy financial services firm. Weʼre fighting harder...
-
Patient Services Specialist 2
3 weeks ago
Frisco, United States Baylor University Medical Center Full timePatient Services Specialist 2The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and...
