Resident Experience Manager

You’ll be at the heart of creating unforgettable experiences, keeping budgets balanced, and ensuring that every interaction leaves a lasting, positive impact. If you’re a detail-obsessed, solution-oriented, people-loving pro with a flair for the stylish and sophisticated, we want to hear from youThe ideal candidate will be: You’re the planner in your friend group – not just the one who starts the group chat, but the one who makes the dinner reservation, books the Airbnb, and sends out the Google Calendar invite. You live for a well-executed event – whether it’s hosting a dinner party with a perfectly curated playlist or organizing a surprise birthday trip down to the last detail, you thrive on creating experiences people will rave about. You’re always on the go – balancing a morning workout, a packed workday, and an evening networking event (or happy hour) is just another Tuesday for you. You keep the receipts – literally and figuratively – you love a well-balanced budget and take pride in making sure every expense is accounted for, whether it’s for work or your latest vacation fund. Conflict doesn’t scare you – it energizes you – you have a natural ability to read people, defuse tension, and turn a frustrated customer or resident into a lifelong fan. You have a 'work hard, play hard' mentality – you’re the type who crushes deadlines at work and then seamlessly transitions into planning an impromptu weekend getaway. You love making things look as good as they function – aesthetics matter to you, whether it’s setting up a photo-worthy event space or ensuring a spreadsheet is color-coded to perfection. You’re the “fixer” – if something goes wrong, you don’t panic. You problem-solve, pivot, and make sure everything still comes together flawlessly. Still interested? Read more about specific job responsibilities below. JOB RESPONSIBILITIES Resident Relations & Experience Be the go-to person for our residents, cultivate strong relationships and build a community that feels like home. Turn problems into opportunities – proactively tackle resident concerns with professionalism, efficiency, and a smile. Help create the ultimate resident experience, working with the Leasing Manager to develop creative and effective retention strategies. Manage all community communication, from eye-catching newsletters to timely emails. Listen, learn, and level up – conduct resident satisfaction surveys, analyze feedback, and help us constantly improve. Own the community’s online reputation – oversee reviews, celebrate the wins, and strategically handle the not-so-great ones. Be fair, firm, and friendly, enforcing community policies with consistency and care. Answer incoming calls with professionalism and efficiency, making every interaction a great one. Keep client records accurate, update reports, and ensure everything runs smoothly behind the scenes. Financial Management Collect rent and other fees, ensuring timely payments and minimizing delinquencies. Process invoices and manage vendor payments accurately. Assist in budget preparation and monitoring. Maintain accurate financial records and reports. Assist In monthly financial report preparation Event Planning & Execution Create experiences, not just events – plan and execute resident programming that brings the community’s brand to life and delivers next-level experiences. Manage event planning logistics, including budgeting, vendor and partnership coordination, and event marketing Execute all community events, you’ll handle everything from purchasing supplies and setting up to being on-site during the event and breaking it all down after. Track event success, gather feedback, and find ways to make the next one even better. Collaboration & Communication Assist the Community Manager with daily community operations Coordinate maintenance requests and follow up to ensure timely completion Conduct property Inspections and Identify areas for improvement Maintain organized resident files and records Collaborate with leasing team to support leasing efforts Communicate effectively with residents, vendors, and colleagues Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success. Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices. Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success. Other Responsibilities Assist with other duties and special projects as assigned. Availability to work evenings and weekends. Requirements 2-3 years of customer service experience (Property Management experience is a bonus) High School Diploma or equivalent. Exceptional communication skills—you’re warm, professional, and approachable. Basic computer skills: typing and writing ability for correspondence, reporting, etc. Proficiency in Microsoft Office and Google Suite applications Excellent communication and customer service skills. Understanding of financial reporting Can-do attitude; willing to work outside your job description Working knowledge of Entrata & Real Page Ops Tech Is preferred