Hawaii Sales Coordinator

Job Purpose/Objective:The Hawaii Sales Coordinator will lead our sales initiatives across the tours, transportation, entertainment, food and beverage, and hospitality sectors throughout the State of Hawaii, with a focus on inter-island sales. This role will focus on cultivating strategic relationships, driving revenue growth, and enhancing overall customer satisfaction. The Hawaii Sales Coordinator will collaborate with various teams to ensure a positive customer experience while effectively promoting our diverse offerings. This position requires an individual who is willing to travel extensively. The successful candidate will engage with Activity Desks and Concierge Desks to introduce, train, and provide updates to agents regarding all Roberts Hawaii products. Delivering an exceptional and reliable service to activity desk personnel is essential for maximizing sales opportunities. The Hawaii Sales Coordinator will also contribute to formulating a sales action plan specifically targeting these desks. This role will involve tracking and reporting on sales performance, product or service delivery, competitor information, and potential business opportunities. We invite qualified individuals to apply and help us enhance our service and offers in this competitive market. 2. Essential Job Functions: Strategic Relationship Development: Cultivate and maintain strong relationships with key industry clients, partners, and Identify and target potential clients and markets to expand the customer base. Revenue Growth Initiatives: Develop and implement strategies to achieve sales targets and drive revenue growth across all Collaborate with marketing teams to effectively promote products and services. Customer Experience Enhancement: Work with various internal teams to ensure a seamless customer experience from initial engagement to service Gather and analyze customer feedback to pinpoint areas for improvement. Sales Training and Support: Create and deliver training sessions on product knowledge and sales techniques for Activity Desk and Concierge Provide ongoing support and resources to enhance the confidence and effectiveness of desk personnel in selling offerings. Sales Planning and Reporting: Develop comprehensive sales action plans targeting activity and concierge Track sales performance, product delivery metrics, and competitive intelligence while providing regular reports to management. Market Analysis: Monitor industry trends, competitor activities, and market dynamics to inform sales Utilize market insights to adapt sales tactics and product offerings accordingly. Exceptional Service Delivery: Ensure high customer service standards in all Address client concerns or issues promptly and effectively to foster long-term relationships. Client Acquisition and Management: Proactively seek new business opportunities and nurture existing client relationships within assigned Conduct presentations and product demonstrations tailored to client needs. Brand Representation: Serve as a brand ambassador at industry events, trade shows, and networking functions to elevate the company's Stay updated on industry innovations and changing consumer preferences to inform sales tactics. 3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc. Proficiency using computers and various software packages, especially Outlook, Word, and Accurate typing Communicates well verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, and maintains a pleasant and professional Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality Understands duties and responsibilities, has necessary job knowledge and technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, and provides guidance and assistance to improve Keeps information organized, confidential, and accessible, maintains a clean/functional workspace, works systematically/efficiently, and manages time Submits accurate and timely sales reports, maintains account records, uses samples/literature efficiently, and maintains company Promotes mutual respect, keeps the workplace clean and safe, supports safety Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field. A Master’s degree or MBA is a A minimum of 2-5 years’ experience in the tour and transportation, entertainment, food and beverage sectors, preferably in Valid driver's license and access to an adequately insured Demonstrated ability to lead, mentor, and motivate a sales team to achieve Excellent organizational skills with the ability to prioritize tasks and manage time Experience with managing multiple accounts and sales cycles Experience in developing and executing sales strategies and action Strong network within the tourism industry and the ability to establish and maintain effective Excellent interpersonal skills with a customer-centric Ability to analyze market data and sales metrics to inform decision-making and Familiarity with CRM systems and sales reporting Exceptional verbal and written communication skills, with the ability to present ideas clearly and Proficiency in creating and delivering impactful presentations to diverse 4. Working Conditions/Job Environment Flexible schedule- Monday through Friday, some weekends, and Must have transportation for continuous travel around the island to various Must be able to travel to the outer islands or Must be mobile-able to walk from one location to another (extended periods of walking/standing) Must be able to walk and stand for extended periods of Must be able to travel to various desk sites around the island and neighboring Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects Typing for sustained periods of time when running/logging incidents/reports Expressing or exchanging ideas using the spoken Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly Ability to receive detailed information through oral communication, and make fine discriminations in sound The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal The worker is subject to both environmental conditions: activities occur inside and outside The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. EOE Employer/M/F/Vets/Disabilities