Customer Solution Specialist

6 days ago

Buford, United States Ammeraal Beltech Full time

Accountabilities Individual accountabilities Provide exceptional service and support to our customersQuickly acquire robust knowledge of products and processes in order to best service our customers, both internal and externalCommunicate directly with customers to offer product solutions, provide technical information, and order status.Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.Partner with Operations to ensure prompt shipments and on-time deliveryManage backorder and other daily reportsBuild and expand customer relationships to ensure repeat orders and increased businessSupport customers in quality issues, including issuing RGAs and expediting product replacementMeet or exceed established KPIsFollow documented best practices, policies, and proceduresOther projects or assignments  Shared accountabilities Contribute ideas and information for process improvementSupport and contribute to cross-functional projects as neededWork cross functionally to ensure exceptional customer satisfactionKey linkages & interfaces / most important stakeholdersOperations, Product Management, Sales, Procurement, Accounting Requirements of the job 3 years experience in B2B customer service call or contact centerCollege degree or equivalent work experienceExcellent written and verbal communication skillsMathematical / Technical aptitudeIntermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint)Experience working in distribution and / or manufacturing environments a plus Parameters for success (KPIs) Salesforce Case Queue Closure Rate Order Intake Response Time Quote Request Response TimeQuote Conversion RateNPS Scores (Customer Satisfaction)Workload BalanceDropped Call %

  • Customer Experience Specialist

    2 weeks ago

    Buford, United States Cottonwood Residential Full time

    Customer Experience Specialist (Leasing/Customer Service) Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be...

  • Specialist, Customer Success

    1 week ago

    Buford, United States Global Industrial Full time

    Specialist, Customer SuccessFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...

  • Customer Experience Specialist

    2 weeks ago

    Buford, GA, United States British Swim School Full time

    Customer Experience Specialist Part Time • Buford Customer Experience Specialist About Us: Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning...

  • Customer Experience Specialist

    4 days ago

    Buford, GA, United States British Swim School Full time

    Customer Experience Specialist Part Time • Buford Customer Experience Specialist About Us: Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning...

  • Customer Experience Specialist

    1 week ago

    Buford, GA, United States British Swim School Full time

    Customer Experience Specialist Part Time • Buford Customer Experience Specialist About Us: Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning...

  • Customer Experience Specialist

    1 week ago

    Buford, GA, United States British Swim School Full time

    Customer Experience Specialist Part Time • Buford Customer Experience Specialist About Us: Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning...

  • Customer Experience Specialist

    13 hours ago

    Buford, GA, United States British Swim School Full time

    Customer Experience Specialist Part Time • Buford Customer Experience Specialist About Us: Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning...

  • Customer Experience Specialist

    3 days ago

    Buford, Georgia, United States British Swim School Full time

    Customer Experience Specialist  About Us: Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning teamThe Position: At British Swim School, our Customer...

  • Credit Solutions Advisor

    3 weeks ago

    Buford, United States Bank of America Full time

    Bank Of AmericaAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Customer Service/Sales

    1 week ago

    Buford, United States Home Depot Full time

    Customer Service/Sales | Home Depot Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will...