Customer Service Supervisor

4 days ago


San Diego, California, United States Road Runner Sports Full time

Overview

Join Road Runner Sports as our next Support Center Supervisor In this role you will be responsible for supervising a coordinating our VIP Retention Team. Your support will include the tracking a reporting of VIP membership inquiries, collaborating with the Solutions Team Manager and Rewards Team Manager.

About us

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.

• Founded in a San Diego garage over 40 years ago.

• Road Runner Sports has 50 stores across the country, and we are growing

• Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

What you will get to do as the Retention Team Supervisor with Road Runner Sports:

• Responsible for up to 20 Team Members, overall retention of Team Members and partnering with the Recruiting Team to coordinate ample amount of team members are on the Retention Team to meet your team's goals,

• Ensure team meets standards through call monitoring, one-on-one coaching, and statistical review

• Tracking VIP retention inquiries to better understand and address member needs

• Review analysis of activities including Saves completed, AUX adherence, and time& attendance

• Support management of department costs, support cost-saving initiatives and revenue generating initiatives

• Responsible for performance of direct reports

• Ensure appropriate verbalization of company vision

• Participate in updates of departmental goals and budget processes

• Responsible for timely performance reviews and accountability measures

• Analyzing a variety of data to obtain more information about customer-related needs to develop appropriate actions to reach resolution in a timely manner

• Responsible to miscellaneous projects as delegated, such as cross-training opportunities, to support the improving of customer experience and supporting the company vision

Qualifications:

• Bachelor's degree (BA/BS) from a four-year University; or equivalent combination of education and experience

• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to speak effectively before groups of customers or team members of the organization, as well as communicate effectively in written form

• Ability to calculate figures including discount, interest, commissions, and percentages

• Ability to use appropriate problem-solving skills

• Intermediate to advanced Microsoft Office skills; specifically Word and Excel

Your rewards

• Earn competitive pay

• Be the envy of your friends with discounts on ALL the latest gear and footwear

• Enjoy free running and walking events

Acknowledgments

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

We're committed to protecting your privacy rights.  We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment.

To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page.

As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.

Road Runner Sports is committed to a diverse and inclusive workplace. Road Runner Sports is an e-verify organization and an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

Compensation Min

USD $63,000.00/Yr.

Compensation Max

USD $69,000.00/Yr.

  • San Diego, California, United States FLIR Full time

    Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...


  • San Diego, California, United States Teledyne FLIR LLC Full time

    Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...


  • San Diego, California, United States Salvation Army Full time

    The Salvation Army is an international movement that serves humanity through various programs and services. Our mission is to preach the gospel of Jesus Christ and meet human needs without discrimination.Job SummaryWe are seeking a highly skilled Customer Service Supervisor - Community Engagement to provide exceptional customer service to our members,...


  • San Diego, California, United States Controlled Contamination Service Full time

    The Site Supervisor plays a critical role in ensuring the cleanliness and quality of facilities at our client sites. This individual must be able to effectively supervise, train, and motivate a team of cleaning professionals to meet the highest standards of quality and service. If you are a detail-oriented leader with excellent communication skills and the...


  • San Diego, California, United States California Bank & Trust Full time

    At California Bank & Trust, we believe that our employees are the backbone of our organization. That's why we're committed to providing them with the tools, training, and opportunities to succeed. As a Branch Operations Supervisor Associate, you will play a critical role in delivering exceptional customer service and leading a team of talented...


  • San Diego, California, United States Controlled Contamination Service Full time

    The Site Supervisor role is a key position within our organization, responsible for ensuring the smooth operation of our cleaning services. As a Site Supervisor, you will be responsible for overseeing the daily cleaning activities and quality control measures for specific accounts, working closely with our partners to meet their needs.Key responsibilities...


  • San Diego, California, United States Wearegat Full time

    GAT is seeking dynamic individuals to join its team of aviation professionals.Classification: Variable Hour, Non-ExemptJob Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, completing personnel...


  • San Diego, California, United States Wearegat Full time

    Monday, February 17, 2025GAT is seeking dynamic individuals to join its team of aviation professionals.Classification: Variable Hour, Non-ExemptJob Summary: The Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure...


  • San Diego, California, United States DELTA GALIL USA INC Part time

    About UsWe are DELTA GALIL USA INC, a leader in denim innovation and fashion authority on premium denim. Our company has been a force in the industry for almost 20 years, offering competitive bonus programs and generous incentive programs along with the opportunity for career growth with our brand.Job DescriptionThe Sales Supervisor Part Time is responsible...


  • San Diego, California, United States Burlington Full time

    About the RoleThis leadership position offers an exciting opportunity for a motivated individual to take on key responsibilities in store operations, customer service, and team development. As a Retail Front End Supervisor, you will be integral to driving results and building strong teams.


  • San Diego, California, United States Ride1Up Full time

    Job SummaryWe're seeking a highly skilled Customer Support Supervisor to lead our customer support functions, including developing best practices, increasing staff productivity, documenting standard operating procedures, and recruiting new team members in person.

  • Service Supervisor

    4 days ago


    San Diego, California, United States Convergint Full time

    Job Details Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our...


  • San Diego, California, United States Controlled Contamination Service Full time

    About This RoleThe Site Supervisor is a leadership position that oversees daily cleaning operations and quality programs for a specific account and works on-site.This role ensures the success of Partner's CCS operations by supervising, planning, and coordinating activities such as scheduling work assignments, setting priorities, and directing subordinate...


  • San Francisco, California, United States Chevron Full time

    Career OverviewChevron is a leading retail gas station chain committed to delivering exceptional customer service and ensuring the safety of our employees and customers. As a Customer Service Supervisor, you will play a critical role in assisting the Station Manager in day-to-day operations and maintaining oversight of station operations and staff in their...

  • Site Supervisor

    1 day ago


    San Diego, California, United States Controlled Contamination Service Full time

    Job DetailsJob Location San Diego, CA Position Type Full Time Education Level High School Salary Range $25.00 - $27.00 Hourly DescriptionControlled Contamination Serviceshas been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace...


  • San Diego, California, United States Ride1Up Full time

    Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience.Please note this is not a remote position and this position also requires experience in the bike industry....


  • San Diego, California, United States Ride1Up Full time

    Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience. Please note this is not a remote position and this position also requires experience in the bike...

  • Site Supervisor

    2 hours ago


    San Diego, California, United States Jewish Family Service Full time

    Position Title: Site Supervisor Organization: Jewish Family Service of San Diego Department: Safe Parking Program Position Type: Full-Time (37.5+ hours/week) Non-Exempt *This position requires working evenings, weekends, and holidays.Work Setting: Onsite Location: Aero Reports To: Program Manager Pay Rate: $24.50/Hour Total Compensation: In addition to...


  • San Diego, California, United States Ride1Up Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Ride1Up. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $24.00/hr - $29.00/hrAdditional compensation types Stock optionsRide1Up is a leading e-commerce company focused on the sale of electric bikes...

  • Site Supervisor

    2 days ago


    San Diego, California, United States Controlled Contamination Service Full time

    Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, CCS ensures the highest degree of service and integrity for the...