Senior Associate Tokenization Product Operations

2 weeks ago

New York, United States JPMorgan Chase & Co. Full time

Lead product development with a focus on customer experience in the Tokenization team as a Senior Product Associate.The Commerce Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.As a Senior Product Associate on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs.Job responsibilitiesLead projects from initial concept through final delivery by defining objectives, developing a clear roadmap, and coordinating cross-functional teams throughout each phase. Facilitate knowledge-sharing workshops and provide tokenization domain expertise to agile development teamsSimplify complex data insights and workflows to create product experiences that are easy for customers to understand and act upon. Partner with analytics teams to track key metrics and deliver actionable reports that inform product decisions. Analyze outcomes against success metrics, gather feedback, and document lessons learned to inform future initiatives.Work with Product Owners and stakeholders to identify & translate business needs and initiatives into detailed user stories and process flows for development, set measurable goals, and determine key performance indicators to track progress and impact.Communicate effectively among product, design, engineering, analytics, and business teams to ensure transparency and resolve issues promptly. Review project status, address risks or roadblocks, and adjust plans as needed to keep the initiative on track.Oversee testing, quality assurance, and stakeholder reviews to certify that deliverables meet requirements and are ready for launch. Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production ready.Collaborate with product, analytics, business, design, and engineering teams to define and drive product and design strategies and with developers and testers to ensure requirements are accurately implemented in technical designs, test plans, and scripts Required qualifications, capabilities, and skills Possess 3+ years of hands-on experience in product management within financial services and digital environments, demonstrating a strong track record of delivering impactful solutions.Exhibit a genuine passion for understanding customer needs, with proven ability to translate insights into innovative digital products that enhance user experience and drive business value.

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