Access Center Coordinator

2 weeks ago

Manchester, United States SolutionHealth Full time

Description : Who We Are:Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to knowAbout the Job:Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.What You’ll Do:Initiate and coordinate registration and scheduling for new patient appointments.Documents all patient demographic, medical, financial, and referral information into Epic within complianceTriage incoming calls, and handle professionallyObtains all patient information required by the providers prior to an appointmentKeeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health SystemWho You Are: High school diploma or GED2 years of Health Care experience, or 2 years of contact center environment type of work, RequiredPrior customer service work experience, Required Specifically, in a contact/call center environmentAbility to handle a high volume of calls and work in a fast-paced environmentEpic Experience, PreferredWhy You’ll Love Us:Health, dental, prescription, and vision coverage for full-time & part-time employees Short term, long term disability, Accident insurance, & life insuranceTuition ReimbursementReferral bonusesAccrued earned time for full-time & part-time employees403b Retirement plans, with generous employer contributionsAnd moreWork Shift: 40 hours per week, M-F, 8:30 AM - 5:00 PM

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