AGENT - SURVEILLANCE
3 days ago
Job Type Full-time Description POSITION SUMMARY: It is the primary responsibility of the Surveillance Agent to monitor the casino and associated gaming areas via Closed Circuit Television (CCTV)/digital recording systems using direct observation techniques to ensure compliance with laws and regulations. All duties are to be performed in accordance with departmental, property, and company policies, practices, and procedures. Top 5 Specific Job Functions:Operates Surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities in all areas of responsibility.Writes factual reports about abnormal activity observed and ensure compliance with video review.Remains current of all activities that threaten the security of the hotel, guests, and employeesMonitors assigned areas on a continuous basis to ensure complete coverage.Ensures at all times that the “Confidentiality Rules” are observed and enforced.Other Specific Job Functions:Successful passing of surveillance examinations that reflect current/actual job knowledge when administered by management as outlined in current procedures.Performs all other job related duties as assigned This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Requirements REQUIRED:At least 2 years of experience working in a gaming surveillance department or table gamesWorking knowledge of all areas including, but not limited to policies, procedures, cheating methods and advantage play systems for all departmentsWorking knowledge of a minimum of four Table Games with knowledge to evaluate for cheating methodsWorking knowledge of gaming regulationsExcellent customer service skillsHave interpersonal skills to deal effectively with all business contactsProfessional appearance and demeanorWork varied shifts, including weekends and holidaysHigh school diploma or equivalentWorking knowledge of various computer technology and software necessary including: Microsoft Outlook, Microsoft Word, Microsoft ExcelAble to effectively communicate in English, in both written and oral formsPREFERRED:Working knowledge of iTrakPrevious experience working in a similar resort settingCERTIFICATES, LICENSES, REGISTRATIONS: Gaming RegistrationWORK SCHEDULE/HOURS:VariesThe Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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