Collections Manager
7 days ago
CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful candidate will enforce policies and standard operating procedures (SOPs), proactively address customer and employee friction points, and embody CPI's core values of integrity, customer commitment, innovation, and teamwork. Key Responsibilities: Leadership and Team Management: Lead, mentor, and develop the collections team to ensure high performance and continuous improvement. Set clear performance expectations and provide regular feedback to team members. Foster a positive and collaborative work environment that aligns with CPI’s core values. Policy and SOP Enforcement: Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements. Regularly review and update collection policies and procedures to reflect best practices and regulatory changes. Conduct regular training sessions to keep the team updated on policies and procedures. Proactive Problem Solving: Identify and address customer and employee friction points in the collections process. Develop and implement strategies to improve collections efficiency and customer satisfaction. Collaborate with other departments to resolve complex issues and streamline processes. Performance Monitoring and Reporting: Monitor and analyze collections performance metrics and KPIs. Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement. Utilize data to drive decision-making and process improvements. Customer and Employee Relations: Maintain positive relationships with customers to facilitate effective collections. Address escalated customer complaints and disputes in a timely and professional manner. Support team members in handling difficult situations and provide guidance on best practices. Compliance and Risk Management: Ensure all collection activities are in line with legal and regulatory requirements. Manage risks associated with collections and implement measures to mitigate them. Conduct regular audits to ensure compliance with internal and external standards. Qualifications: Bachelor's degree in Business, Finance, or a related field. Experience in Salesforce and billing systems Contact center experience of 10 years including dialer activity Proven experience in collections management, preferably in a security or service-oriented industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to enforce policies and procedures effectively. Strong problem-solving and analytical abilities. Knowledge of relevant laws and regulations governing collections. Proficiency in using collections software and CRM systems.
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Manager, Collections
2 weeks ago
Charlotte, United States Evergreen Residential Full timeManager, Collections Location: Charlotte, NC Overview Evergreen Residential is a high growth Real Estate Company and institutional investment platform specializing in single‑family residential (SFR) and build‑to‑rent (BTR). We are committed to changing the way investors own and manage SFR homes, building a modern platform that delivers the data, tools,...
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Collections Manager
6 days ago
Charlotte, North Carolina, United States Sompo International Full time $80,000 - $120,000 per yearAs a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and...
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Collections Account Manager
3 weeks ago
Charlotte, United States Byrider Full timeByrider/Car Now Acceptance Company – 7401 South Blvd – Charlotte, NC 28273 Collections Account Manager Join the exclusive lending company for Byrider, Car Now Acceptance Company and help grow our finance operations in Charlotte, NC. Rewards $40,000.00 – $45,000.00 base salary + monthly bonus up to $4,750.00 Total annual compensation range of $70k –...
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Collections Account Manager
3 weeks ago
Town of Charlotte, United States Byrider Full timeByrider/Car Now Acceptance Company - 7401 South Blvd - Charlotte,NC28273 Collections Account Manager The exclusive lending company for Byrider, Car Now Acceptance Company, is growing! Collections Account Manager career opportunity at our Charlotte, NC, finance office! Collections Account Manager Rewards: $40,000.00 - $45,000.00 base salary + monthly bonus up...
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Collections Specialist
4 weeks ago
Charlotte, United States Charlotte Staffing Full timeCollections SpecialistWe are looking for a detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing the B2B collection of outstanding payments, ensuring compliance with company policies, and maintaining positive relationships with clients. Your expertise in credit and collections...
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Collections Specialist
2 weeks ago
Charlotte, United States Ferretti Search Full timeJoin our dynamic team as a Collections Specialist, where you will play a pivotal role in maximizing timely and accurate patient payments. Your proactive approach to managing assigned accounts, coupled with your ability to swiftly resolve outstanding balances and escalate complex issues when necessary, will ensure the efficient collection of outstanding...
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Collections Specialist
7 days ago
Charlotte, United States BrightSpeed Full timeCompany Description We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer...
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Collections Specialist
5 days ago
Charlotte, United States BrightSpeed Full timeCompany Description We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer...
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Collections Specialist
2 weeks ago
Charlotte, United States BrightSpeed Full timeCompany Description We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer...
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Collections Specialist
1 week ago
Charlotte, United States BrightSpeed Full timeCompany Description We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer...
