Travel Support Specialist

6 days ago

Westlake Village, California, United States Automobile Club Full time
Travel Support Specialist

Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking Travel Support Specialists.

Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.

Primary Duties:

Answer and service all incoming departmental calls and emails for Pleasant Holidays and Journese destinations prior to departure and during travel.

Process specific tasks in addition to incoming calls, such as relocations, schedule changes, document concerns, commission inquiries, etc.

Research all payment discrepancies, accounting requests, etc., and resolve problems.

Process booking revisions; apply or waive cancellation or change penalties to bookings with authorized limits

Secure payments for underpaid bookings.

Liaise between other departments regarding hotel, air and passenger complaints for all Pleasant Holidays and Journese destinations.

Performs other duties as assigned.

Prerequisites:

Strong telephone and customer service skills

Intrinsic motivation and problem solving skills

Positive "can do" attitude

Ability to work in a fast-paced and challenging environment

Knowledge of Microsoft Word and Excel

Knowledge of CRS/Airline System is a plus

Must have ATLAS experience

Must have excellent attendance

Hours/Shift : Monday-Friday, varying shifts available with occasional weekend approximately once a month.

The starting pay range for this position is $17.00 – $18.00 per hour.

Benefits to working at Pleasant Holidays:

• Medical (with prescription)

• Vision

• Dental

• Flexible Spending Accounts

• Paid Time Off for Holidays, Vacation, and Illness

• Company paid Life Insurance

• Long Term Disability

• 401(k) Plan

• AFLAC Plans

• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too

Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states.

Pleasant Holidays is an Equal Opportunity Employer

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws

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