Omni Experience Lead

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising, operations, and selling teams to ensure omni excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility. You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.What youwilldoDemonstrate a highlevel of ownership, accountability, andinitiativeinachievingstoreobjectivesanddrivingtheaccomplishment ofkeymetrics.Execute omni process and procedures, leadingteam in picking, packing, and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency.Communicate daily goals and key tasks.Model behaviors that support building team knowledge to enhanceindividual and store omni results. Utilize omni planning tools to determine forecasted unit projections and required labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled. Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.Demonstrate adaptabilityandrespond tochangingcircumstances, adjustingtacticsandshiftingresourcesbasedonupdatedforecastsand businessneeds.Enhanceteamperformancebyassistingwithonboarding, initiatingteachingopportunities, andsupportingassociate’scontinuedlearning.Champion associate engagement, sharingteamsuccesses,andcelebratingassociateachievements. Foster a positivestoreculturebyensuringteammembersunderstandtheirroleinachievingstoregoalsandfeelvalued. Support in-store customer experiencebyproviding excellent customer service and supporting the store during key coverage periods. Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols.Skills andAbilitiesAbilitytousedata, guidance, andjudgementto support timelyandeffectivedecisionsthatcontributetoteamandbusinesssuccess. Skillsandexperiencetoperformintheroleand a commitmenttocontinuouslylearn. Abilitytotakeownership of assignedtasksandcontributetostoresuccessbyteaching, partnering, andencouragingothers. Self-directedandabletoworkwithminimalsupervisionin a deadline-drivenenvironment. Communicatewithexcellence. Comfortablewithtechnology, including smartphones, tabletcomputersand Windows-basedoperatingsystems. 1+ years of retailexperienceand a dedicationtocustomerserviceexcellence. Availabletowork a flexibleschedulebasedonbusinessneeds, includingnights, weekends, andholidays. Mustregularlymovearoundallstoreareasandbeaccessibletocustomers. Mustbend, reach, stretchforproductaswellaslift, carry, andmoveatleast 50 lbs. Abilitytopush/pullreceivingequipmentweighingupto 500 lbs.The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.Benefits we offerMedical, Dental, and Vision401K with Matching ContributionGenerous PTO Merchandise Discounts Paid Maternity and Paternal Leave Growth and Professional Development OpportunitiesEmployee Assistance ProgramsEducation and Tuition Reimbursement Programs*Benefit eligibility dependent on role and/or full-time/part-time statusYour career. Your runway. At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolveAccessibility GuidelinesBelkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines.If you prefer, you may contact one of our friendly Shared Services representatives at1-800-588-3700 to help you with the application process.We are an Equal Opportunity EmployerBelk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.